- Setup and maintain workstation hardware and software
- Configure printers, scanners, and other pc peripherals
- Ensure backups are successful and perform restorations as needed
- Assist users with desktop support
- Open and maintain Help Desk tickets
- Follow up with users to ensure issue has been resolved.
- Gain feedback from users about computer performance.
- Create and maintain documentation
- Maintain IT equipment in office common areas and conference rooms
- Perform software updates, patches, and license monitoring
- Monitor for and respond to end user security incidents
- Must have working knowledge of Microsoft Windows 7,8,10, 11
- Knowledge of Mac OS X, Linux, and Microsoft Server a plus.
- Must have an understanding of Active Directory.
- Must have basic knowledge of network devices
- Must have a strong general knowledge of IT systems, security, servers, firewalls, and all things Microsoft
- Experience with Office 2016, Office 365 is a plus
- Strong ability to troubleshoot, diagnose and repair hardware & software
- Strong verbal and interpersonal skills
- Ability to self-start, learn quickly, and work in a fast-paced environment
- Ability to work independently
- Flexibility and willingness to work as part of a team
- Audio/Video Support
- Azure or AWS Certification
- An Associate Degree in Computer Science is preferred or equivalent work experience with a minimum of 1 to 2 years of experience. Microsoft Certification is a plus.
- An inclusive and collaborative company culture
- An opportunity to have an impact on our growing teams and organization
- Ownership of platforms and environments with industry leading product
- Market competitive total compensation package
- Volunteer time off and charitable donation matching
- Strong support for career growth, including mentorship programs, leadership training, access to employee resources groups
- Regular hackathons to build your own projects and work with people across the entire company
- Great benefits package including medical/vision/dental insurance, unlimited PTO, and 401k plus matching.
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IT Systems Engineer - Chicago, United States - Numerator
Description
This role is based in downtown Chicago and will be 4 days in the office with 1 work from home day. The Systems Administrator will maintain Numerator information systems and related equipment and services including the following: Workstations and peripherals, phones/telecom services, desktop software, information backup, and video conferencing systems. Provide support, troubleshooting, and training to internal users. Fulfill other projects as assigned.
Responsibilities:
There is strength in numbers - We are the Numerati
Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.
Being part of the Numerati means that we'll take care of you From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more - we're always finding ways to better support, celebrate and accelerate our team.