Customer Service Specialist - Longtown, OK, United States - Matrix Dynamics

Matrix Dynamics
Matrix Dynamics
Verified Company
Longtown, OK, United States

3 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Your Responsibilities:


  • You are our central point of contact for guest feedback and complaints from all stores.
  • Your main concern is to satisfy our guests and turn a negative experience into a positive one.
  • You will work with a customer service tool that consolidates inquiries and complaints from various channels.
  • You will regularly analyze guest feedback and create reports for all stakeholders.
  • You will work closely with other departments to drive improvements.

Your Profile:


  • You have completed a degree in business administration or a related field.
  • Ideally, you have previous experience in customer service.
  • You have a customer and serviceoriented mindset, are able to handle stress, and work in a solutionoriented manner.
  • You have a strong proficiency in Microsoft Office programs.
  • You have fluent German language skills, both written and spoken, and knowledge of English would be beneficial.
  • Previous experience with a customer service software is desirable.

Our Offer:


  • You will receive a fair compensation for your work.
  • To make your commute easier, we offer a mobility budget.
  • You will receive discounts on healthy food in our stores and meal vouchers for your lunch break.
  • We offer the opportunity to sign up for EGYM Wellpass and support you with the membership fee.
  • We support you with company pension plans and a daycare allowance for your children.
  • You will have access to corporate benefits.
  • We offer flexible working hours, the option of hybrid work, and a sabbatical.
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