Quality Assurance Coordinator - Manhattan, United States - NYC Careers

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Manhattan, United States

1 week ago

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Mark Lane

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Description

QUALITY ASSURANCE COORDINATOR:

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QUALITY ASSURANCE COORDINATOR:

Agency: HRA/DEPT OF SOCIAL SERVICES

Posted on: 06/13/2024

Job type: Fulltime

Location

MANHATTAN

Title Classification: Exam may be required

Department

Hasa Hiv/Aids Svcs Admin-NM

Salary range: $92, $124,080.

00HIV/AIDS Services Administration is recruiting for one (1) Administrative Staff Analyst, NM to function a Quality Assurance Coordinator, who will:

Under the direction of the HIV/AIDS Services Administration (HASA) Director of Housing & Support Services, with latitude for independent judgment and decision-making, the Quality Assurance Coordinator is the primary point person in HASA for overseeing, initiating and detailing quality control, conducting complex operational analyses, analytical studies, and external audits to determine quality of services provided by HASA's contracted vendors, as instituted by Local Law 49 mandates.

The Quality Assurance Coordinator supervises staff responsible for researching and auditing program activities focusing on service delivery factors and ultimately reviews and conducts analyses based on reports submitted by Quality Assurance Analysts.

The Quality Assurance Coordinator recommends corrective action to achieve effective service delivery

Be responsible for the formulation and design of procedures, methodologies, data collection instruments, and reports essential for the initial and continued overall effectiveness and efficiency of all services administered by HASA or its contracted vendors.

Assess reports submitted by Quality Assurance Auditors to identify problematic issues and provide recommendations, establish timeframes, request, review and approve corrective action plans, in consultation with the Director of Housing.

Monitor adherence to and outcomes of corrective action plans.

Constantly reassess quality assurance criteria to ensure measurement and assessment tools can continue to accurately evaluate the quality of services provided.

Review and determine operational needs through operational analysis, service studies and audits and establish service parameter derived from these operations.

Review and critique service criterion, procedures, and program; initiate corrective action plans and proposals where services ratings, outcome, and projections are inadequate and substandard.

Conduct on-site apartment inspections of contracted housing programs, to ensure units meet NYC housing quality standards; interview clients to assess whether current housing, medical and social services needs are met, and referrals are received and followed up on.

Conduct food service audits of all housing vendors that provide food or meals to HASA clients to ensure they meet state and local food safety regulations.

Minimum Qualifications1.

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area.

18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred SkillsStrong leadership skills. Excellent written and verbal communication skills. Proven ability to meet deadlines of multiple projects. Strong interpersonal skills. Self-starter and ability to exercise tact and discipline. Experienced at managing multiple projects simultaneously.

Adept at creating and analyzing data on spreadsheets using Microsoft excel.- 55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a P