Tier Ii IT Destktop Technician - Arlington, United States - Datawiz Corporation

Datawiz Corporation
Datawiz Corporation
Verified Company
Arlington, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Location:
On site in Arlington, Virginia. Schedule is staggered and flexible. On-call over weekends and holidays as needed.

Position Information:

Datawiz has a current opening for a Tier II Desktop Technician to support a full-time, long term federal contract. This is an executive support role. The Technician will provide customer service while maintaining integrity and following correct SOP processes to ticket management in ServiceNow.

In this role, the Executive Support Technician will maintain prioritization, time management, and confidentiality. They will track the progress of all incidents and restore degraded or disrupted services as quickly as possible. They will also be imaging new laptops or desktop computers for first time use.


Company Information:

Datawiz is a Virginia based business incorporated in 1999, and a subsidiary of GTSC. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA.

Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO :2011 certifications. With strong qualifications in Building, Securing and Managing IT infrastructure for Public and Commercial Sectors.


Datawiz holds a strong position and reputation providing support to various federal agencies to meet their small-business utilization requirements with high caliber products and services offerings, for their critical business processes.

Through our proven project management and cost engineering methodology services, we ensure that our clients get maximum return on their investment by managing systems to meet their current and future needs.


Primary Responsibilities:


  • Working with high visibility clients utilizing white glove service and excellence.
  • Requiring the ability to multitask projects, assignments, and functions regularly.
  • Requires a clear understanding of on the go troubleshooting, solution management, but also keeping an open line of communication with Federal oversite and overhead.
  • Consolidation of surplus items for disposal.
  • Cleaning and organization of workrooms / storerooms.
  • Locating / verifying location of hardware assets.
  • Updating maintain accurate hardware records in ServiceNow.
  • Tagging newly delivered equipment with asset numbers for tracking.
  • Installation, removal, relocation of peripheral IT Equipment / Client office setup.
  • Act as onsite liaison coordinating with vendor for Printer Maintenance.
  • Troubleshoot / report maintenance / errors / jams with MFP and desktop printers.
  • Providing onsite support for printers in coordination with remote configuration teams.

Qualifications:


  • Minimum of 2 year(s) of desktop experience, including imaging desktops and laptops.
  • Schedule is staggered and flexible. Oncall over weekends and holidays as needed.
  • All applicants must be
    United States Citizens
:


Benefits Information:


  • Medical
  • Dental
  • Vision
  • Flexible Spending Account
  • Health Savings Account
  • Life and AD&D
  • Short-Term Disability
  • Long-Term Disability
  • 401(k)
  • Tuition Assistance
  • Paid Time Off

Pay:
$58, $63,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental
insurance

  • Health insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision
insurance


Experience level:

  • 2 years

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • On call

Work setting:

  • Inperson

Experience:


  • ServiceNow: 1 year (required)
  • Desktop/imaging: 2 years (required)

Ability to Commute:

  • Arlington, VA required)

Work Location:
In person
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