An After Sales Account Specialist is a professional who is responsible for managing and maintaining customer accounts after a sale has been made. This may include providing support, addressing any issues or concerns, and ensuring customer satisfaction - Nome, TX, United States - Cascade Enterprises

Cascade Enterprises
Cascade Enterprises
Verified Company
Nome, TX, United States

2 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Do you want to work for the number 1 in Swiss online retail? Digitec Galaxus AG places great value on satisfied customers and therefore optimizes its after-sales department.

Galaxus is also on a growth course in Germany and is expanding its after-sales department.

In after-sales, we ensure optimal quality and efficiency in processing warranty claims and repairs.

We are constantly striving to improve cooperation with our suppliers and service centers, thereby contributing to an optimal customer experience in case of warranty claims.

In the newly created position as After Sales Account Specialist in Krefeld, you have the opportunity to create significant added value for our customers through your actions.

In this varied role, you will work closely with our external after-sales partners as well as different international teams in after-sales service, customer service, and logistics.

The vacancy is to be filled immediately or by agreement.

Tasks

  • Your focus is on the operational support of our larger service partners who provide aftersales services for us and our customers
  • Together with your team colleagues, you negotiate terms and contracts and bring them to a successful conclusion
  • You acquire a high level of process and technical knowledge in the field of aftersales & repair and provide competent information to internal and external parties
  • In case of escalations and process problems, you address them quickly and in a targeted manner and find sustainable solutions
  • You report to the Head of After Sales Partner Management and, together with the small team and external interfaces, drive projects in the
More jobs from Cascade Enterprises
See all jobs of Cascade Enterprises