Front Desk Receptionist - Irvine, United States - States HR

States HR
States HR
Verified Company
Irvine, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
'''Job Summary'''
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we would love to hear from you.

'''Responsibilities'''

  • Provide accurate and timely information to customers regarding products, services, and policies
  • Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
  • Upsell products and services to maximize sales opportunities
  • Conduct outbound calls to follow up with customers or provide additional information as needed
  • Perform data entry tasks to update customer records and maintain accurate information
  • Analyze customer feedback and identify areas for improvement in our processes or services
  • Collaborate with other team members to ensure a seamless customer experience
'''Skills'''

  • Excellent verbal and written communication skills in English (multilingual skills are a plus)
  • Strong phone etiquette and the ability to handle difficult or irate customers with professionalism and empathy
  • Sales experience and the ability to effectively upsell products or services
  • Strong interpersonal skills and the ability to communicate effectively with customers of diverse backgrounds
  • Proficiency in data entry and the ability to accurately input customer information into our system
  • Ability to analyze customer needs and provide appropriate solutions or recommendations
  • Fluency in Spanish is highly desirable but not required

Pay:
$ $20.00 per hour


Benefits:


Experience level:

  • 1 year

Shift:
Part

  • Time
9am-2:00pm


Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Ability to Relocate:

  • Irvine

Work Location:
In person


Job Types:
Full-time, Part-time


Pay:
$ $20.00 per hour


Schedule:

  • Monday to Friday
  • Morning shift

Ability to Commute:

  • Irvine
, CA preferred)


Ability to Relocate:

  • Irvine
, CA 92606: Relocate before starting work (required)


Work Location:
In person
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