Technical Service Representative I - Germantown, United States - SYSTEMS, LLC

SYSTEMS, LLC

Verified Company

Germantown, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are Systems, LLC a leading manufacturer and designer of loading dock equipment. We continue to GROW and are seeking a motivated team player to join our organization.

Job Summary:

Minimum Qualifications:

High School Diploma or GED Equivalent 2+ years of related experience, or related technical education may serve in lieu of experience
Excellent communication skills verbal, telephone, inperson, and written
Ability to travel to customer sites 10% of the time

Preferred Qualifications:

Technical school or associate's degree, controls aptitude and troubleshooting
Experience in a technical service environment
Ability to read and understand blueprints, schematics, manuals, bulletins, and other specifications
Understanding of electronics, electrical field wiring, and control wiring
Valid driver's license with good record

Essential Duties and Responsibilities:

Troubleshoot, diagnose, track, and resolve issues with Systems' specialized control boxes and products, including sensors, controllers, and interconnective equipment
Offer assistance and support on the installation of Systems' products
Provide corrective actions for products under warranty according to policy procedures; create warranty claims, and work with warranty coordinator as necessary
Assist senior tech service representatives on field visits as required
Comply with health and safety guidelines and rules
This is a role within Systems' Customer Experience and Technical Support group

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We provide competitive pay, excellent benefits, worklife balance and a collaborative team environment Benefits include paid parental leave, tuition reimbursement, health, dental, vision, and life insurance, short and longterm disability, generous 401(k) match, paid holidays and 3 weeks PTO accrual upon hire.

Check out our new video to find out more about what we do:
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply.

We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status.

We're committed to fostering an environment where people of all lived experiences feel welcome.