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Elmhurst

    Training Manager - Elmhurst, United States - Chick-fil-A

    Chick-fil-A
    Chick-fil-A Elmhurst, United States

    3 weeks ago

    Chick-fil-A background
    Description

    Interested in a hospitality or customer service career? Chick-fil-A is the only food company to make it in the top 10 "Customer Service Hall of Fame". If you are currently in a customer service or restaurant leadership position or you have experience and are looking for an opportunity to develop your leadership skills in a fast-paced, quality-focused environment, we have an opportunity for you to grow with our company.

    Management Benefits:

    • Free College Tuition through Point University (Associate's, Bachelor's, Master's) for eligible team members
    • Sundays Off
    • Flexible Scheduling
    • Work/Life Balance - We pay so you can afford to work only 40 hours per week if you prefer, overtime also available if desired
    • Competitive Pay and Raises following completion of training and development of additional skills
    • Retirement plan - 401k with company matching contribution
    • Affordable Medical, Dental, & Vision available
    • Advancement opportunities - industry-leading leadership development
    • Scholarship Opportunities
    Required Qualifications:
    • 2-3 years Leadership Experience strongly preferred
    • Basic computer competency
    • Preferred candidates will have experience in customer service management, hospitality leadership, training, and cash management systems
    Duties and Responsibilities:
    • Manages new-hire training systems
    • Manages recurring training systems for veteran team members
    • Manages Training Team Leaders and Trainers to ensure all training requirements and expectations are being met
    • Manages breaks and shift operations and task completion to set the next shift up for success
    • Ensures all restaurant policies and procedures are being followed by team members and leadership while providing a positive, encouraging environment
    • Works with the Leadership Team to ensure appropriate daily and restaurant staffing levels
    • Communicates employee performance and policy/procedure violations to the Leadership Team
    • Must be an excellent coach, communicator and team builder
    • Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
    • Complete understanding of each key position in kitchen operations
    • Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 40lbs
    • All other duties as assigned
    Required Skills:
    • Self-leader committed to personal growth
    • Ability to multitask
    • Ability to work at a quick, efficient and thorough pace
    • Team-oriented, adaptable, dependable, and strong work ethic
    • Positive attitude
    • Willingness to step outside of job role to assist in other roles
    • Effective communicator
    • Customer service-oriented
    • Honors and encourages others to follow the visions and values of the restaurant
    Job Types: Full-time

    30-40+ hours per week including overtime if desired

    Experience:
    • Management: 2 years (Preferred)
    Chick-fil-A Elmhurst is an equal opportunity employer and is committed to equal opportunity for all Team Members and applicants. Chick-fil-A Elmhurst recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to an individual's race, color, religious creed, sex, sex stereotype (including assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), pregnancy, gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives.
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