- We aim for excellence in every aspect to ensure a memorable experience for all.
- We foster a culture centered on delivering outstanding customer service that goes above and beyond.
- We uphold values of integrity, compassion, and trust in our interactions.
- We strive for exceptional results, consistently exceeding expectations.
- We believe in celebrating achievements and milestones to create a positive atmosphere.
- Responding to inquiries via phone, digital platforms, and in-person interactions promptly.
- Checking in students using the attendance tracking system and organizing lesson schedules.
- Resolving account issues and communicating with customers for clarification.
- Keeping the front desk, Snack Shack, changing rooms, restrooms, and observation areas clean.
- Updating informational displays with the latest promotions and literature.
- Supervising the Snack Shack area and guiding the staff accordingly.
- Cross-training in multiple roles and providing support as needed.
- Representing GSS to deliver a memorable experience to students, families, and colleagues.
- Enforcing safety protocols to prevent accidents and administering first aid when required.
- Experience working with children.
- Strong problem-solving skills and creativity to tackle challenges.
- Excellent communication and organizational abilities.
- Successful completion of background checks before training.
- Assigned cleaners for regular sanitation of high-touch areas.
- Chlorine disinfection of our pools for a safe swimming environment.
- State-of-the-art ventilation system for continuous fresh air circulation, minimizing the risk of airborne illnesses.
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Front Desk - Grand Rapids, United States - Goldfish Swim School - Grand Rapids
Description
Job Description
We have a mission to teach children how to swim and prioritize safety in and around water while providing a memorable experience. We aim to uphold a proactive mindset, a strong desire to succeed, and a commitment to continuous personal and professional development. Smiling is a core part of what we do.
About Goldfish Swim School:
We are expanding our team and seeking individuals who are team players, enthusiastic, possess a can-do attitude, and enjoy working with children. We offer paid on-the-job training, flexible schedules, a fulfilling work environment, and a unique culture that will bring a smile to your face.
Role: Front Desk Customer Service Representative
Summary: Responsible for delivering top-notch customer service and handling initial sales and registration transactions. The role serves as the primary point of contact for both potential and existing Goldfish Swim School - Grand Rapids customers, enhancing the company's positive image.
Primary Responsibilities:
Maintaining cleanliness in various areas:
Job Qualifications and Skills:
Safety Standards:
The safety of our swimmers, parents, and team members is our top priority. Goldfish Swim School adheres to CDC, WHO, and local safety guidelines to ensure a secure environment.
We also implement additional safety measures:
If you are interested in making a positive impact and want to work in a place that values growth and contribution, we invite you to apply and be part of our team at Goldfish Swim School - Grand Rapids. Our facility focuses on teaching children aged 4 months to 12 years how to swim confidently and be safe around water, fostering a love for swimming.
NOTE:
This job description is not exhaustive and may be subject to changes. Employees may be assigned additional duties as needed. Goldfish Swim School - Grand Rapids is an equal opportunity employer.
