Specialized Trainer - Springfield, WV, United States - Emerald Enterprises
Description
We are looking for you as a full-time
Customer Service Trainer (m/f/d)
for our location in Springfield, WV at Avedo Essen.
Your Benefits
- Secure job and permanent employment in fulltime
- Payment of company benefits
- Internal training programs and personal development opportunities
- Various employee discounts (e.g. online shops, travel portals, events, etc.)
- Regular team events and a pleasant working atmosphere
Your Responsibilities
- Development of elearning, training, and coaching programs, as well as collaboration with other trainers
- Planning and execution of trainings (conveying technical content)
- Identification of strengths and weaknesses through onthejob coaching
- Quality assurance and professional development of employees
- Active support in improving project results
- Analysis and reporting of training results
Your Profile
- Experience in planning and implementing training content
- Professional experience as a trainer in a call center
- MS Office skills (Excel, PowerPoint, Outlook)
- Analytical thinking and judgment, as well as organizational and negotiation skills
- Professional communication skills (e.g. in the areas of rhetoric, moderation, knowledge transfer)
- Empathy and enjoyment in supporting colleagues in their development
Are you looking for a new job? Then Avedo Essen is your new employer We are specialists in dialogue marketing and with our 22 call centers in Germany and Europe, we manage the direct contact between companies and customers.
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