-
Customer Success Manager
2 weeks ago
MessageGears Atlanta, United States PermanentMessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize ...
-
Customer Success Manager
1 week ago
Resolution Technologies, Inc. Atlanta, United StatesCustomer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strat ...
-
Customer Success Manager
1 week ago
Workday Atlanta, United StatesYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...
-
Customer Success Manager
5 days ago
Loving Life Now Atlanta, United StatesSeeking motivated Passionate, Individual With Customer Success Manager Experience · Exciting Opportunity: · Join our Global Company for Personal & Leadership Development · Are you an enthusiastic and driven self-starter ready to advance your career? Are you passionate about pe ...
-
Customer Success Manager
3 weeks ago
Resolution Technologies Atlanta, United StatesCustomer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and stra ...
-
Customer Success Manager
1 week ago
MyHRLane Atlanta, United StatesJob Description · Job Description · JOB SUMMARY: The · Customer Success Manager · for NoteActive will be responsible for delivering on-site and virtual training to Corrections clients across multiple territories. In addition to training responsibilities, the person in this ro ...
-
Customer Success Manager
3 weeks ago
Canvs Atlanta, United StatesCanvs is the industry standard in measuring emotion. Using semantic AI and machine learning systems, we help organizations understand how their audiences feel so that they can make more informed decisions that impact their business. Our technology improves research efficiency and ...
-
Customer Success Manager
1 week ago
West Technology Group, LLC Atlanta, United StatesFor this opening we will consider candidates from the following locations: , United States | · Thank you for considering a career at TeleVox · For over 30 years, TeleVox, a business segment of the West Technology Group, has been the trusted leader in automating and transforming ...
-
Customer Success Manager
3 weeks ago
Flowable Group Atlanta, United StatesFlowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform. · As our Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, e ...
-
Customer Success Manager
1 week ago
Kaleris Company Atlanta, United StatesWere looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership i ...
-
Customer Success Manager
1 week ago
INTECROWD LLC Atlanta, United StatesJob Description · Job Description · Founded by former Workday clients, we value partnership and engagement as a cornerstone of our business. With years of functional and technical experience in all phases of Workday's deployment life cycle, we can determine the most efficient i ...
-
Customer Success Manager
3 weeks ago
DigitalRoute Atlanta, United StatesThe world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built ...
-
Customer Success Manager
1 week ago
RELEX Solutions Atlanta, United StatesRELEX Solutions is looking for a full-time Customer Success Manager - CPG & Manufacturing to join our RELEX family in the US You'll join a diverse team of 18 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our ...
-
Customer Success Manager
1 week ago
AutoLeap Atlanta, United StatesAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our ...
-
Customer Success Manager
3 weeks ago
MessageGears Atlanta, United StatesMessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize ...
-
Customer Success Manager
1 day ago
NICE Atlanta, United StatesAt NICE, we dont limit our challenges. We challenge our limits. Constantly. Were relentless. Were ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if youre like us, we can offer you the kind of challenge that will light ...
-
Customer Success Manager
3 weeks ago
IronScales Ltd. Atlanta, United StatesIRONSCALES Fights Phishing. IRONSCALES is a self-learning, AI-driven email security solution that continuously detects and remediates advanced threats for global organizations of any size. Our solution is fast to deploy, easy to operate, and provides unparalleled protection again ...
-
Customer Success Manager
3 days ago
Resolution Technologies Atlanta, United StatesCustomer Success Manager Job Summary: · We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strat ...
-
Customer Success Manager
1 week ago
Wayflyer Atlanta, United StatesAbout Wayflyer · Our mission is to give the world access to the best products by empowering great brands to reach their growth potential. Join us · Wayflyer is revolutionising eCommerce by levelling the playing field for founders across the world. Our first product, the Merchant ...
-
Client Success Manager
2 weeks ago
Oversight Systems Inc Atlanta, United StatesJob Description · Job DescriptionAbout Oversight · Oversight is the world's leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta, GA, Oversight works with many of the world's most innovative companies and government a ...
Customer Success Manager II - Atlanta, United States - Safe-Guard Products International, LLC
Description
Internal Job Title:
Key Partner Manager II (hybrid)
Location:
US-GA-Atlanta (Sandy Springs)
FLSA :
Exempt
Job Overview :
The Key Partner Manager will lead a team of Key Partner Consultants and cross-functional Subject Matter Experts in executing business goals and operational efficiency for Key Partners in the company's OEM channel.
With a focus on driving revenue, managing ongoing operations, spearheading initiatives, and overseeing major projects, the Key Partner Manager collaborates across the organization to develop and execute programs fostering mutual success for Key Partners and Safe-Guard.
Job Responsibilities :
Assist the Key Partner Leader in creating medium- and long-term strategies to drive adoption and penetration of company products, services, and solutions that grow partner and company revenue.
Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
Implementing processes and initiatives across the organization that drive revenue and high-quality customer service experience for Key Partners.
Reviewing and analyzing operational metrics, KPIs, reports, external data, and market trends to identify and create mutual opportunities for growth and customer retention.
Leading and influencing the following operations to support Partners through the product delivery cycle as well as execute Key Partner imperatives:Projects and New Initiatives
New Dealer Onboarding/Reinsurance Enrollment
Rates/Forms/Compliance
AR/AP/Client Account Services/Financial Systems
E-Comm menu/Portal/Service Drive
Claims/Cancellation/Dealer Direct/PWA
Reporting/Data Analytics/BI/Risk
Essential Functions :
Foster effective relationships with mid and senior-level Key Partner personnel to promote product adoption, increase product penetration, and spur new product development to grow account profitability.
Led monthly and quarterly business reviews, strategizing with critical partners at the senior management level to achieve mutual business objectives.
Develop short-, medium-, and long-term strategies to achieve annual goals and objectives by product.Rank performance against objectives and provide forecasts to leadership as appropriate.
Coordinate with External teams on understanding business goals & strategies and assisting in prioritizing tasks to achieve mutual business goals.
Team with Claims Operations and Risk Management teams to analyze overall program performance and identify action plans supporting business objectives.
Coordinate with internal and Partner Technology teams to Identify solutions that drive overall business growth.Coordinate internal resources to deliver business solutions, reporting and analytics, and accounting services to client management.
Provide leadership, coaching, training, and development to an internal team of Key Partner support personnel; ability to lead a diverse team to achieve results effectively.
Effectively influence across multiple functions and with external service providers to achieve objectives relevant to Key Partner accounts.Demonstrate critical thinking skills to develop dynamic business strategies.
Drive overall Key Partner retention and profitability.
Job Requirements:
Bachelor's or Master's degree in Business, Technology, Operations Management, or related field
5+ years of demonstrated expertise in Key Account Partner Relationship Management
3+ years of previous leadership experience leading a team focused on Key Accounts/Key Partner relationship management.
Knowledge of standard systems and subject matter expertise in (1) or more operational areas, i.e., claims adjudication, Dealer onboarding operations, Retail Dealer Finance and Insurance operations, menus systems; F&I third party administration, Automotive OEM Financial Services, or Retail F&I operations.
Proven experience in sales planning, business, and market development; Ability to take ownership of client portfolios and drive businessBusiness acumen:
ability to forecast with accurate data analysis
Demonstrated ability to leverage internal and external resources to achieve objectives
Excellent written and verbal communication skills: demonstrated ability to deliver precise and well-organized presentations; Demonstrated capability to communicate effectively with various organizational levels.
Strong analytical, problem-solving, relationship, and account management skillsetEntrepreneurial spirit, self-starter, pro-active, proven track record of sales success
Flexible schedule with the ability to travel an average of 35% of the time.
Must be authorized to work in the U.S
Must be able to successfully pass a background check
Company Benefits:
Medical, Dental, and Vision Insurance
Flexible Spending Account
Health Savings Account
401(k) Plan with Company Match
Company-paid Short-Term and Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement
Ongoing Training & Personal Development
And More
About Safe-Guard Products International:
Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries.
We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada.
In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts.
Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S.
and Canada.Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
#J-18808-Ljbffr