Adrc Professional - Milwaukee, United States - Milwaukee County

Milwaukee County
Milwaukee County
Verified Company
Milwaukee, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.


Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo.

Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.


Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community.

Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County


Closing Date:
June 2nd, 2024 or upon receipt of 50 applicant submissions

ADRC Professional - Information and Assistance
Aging and Disability Resource Center (ADRC)


Hourly Pay Range:
$ $30.99


Job Summary:

Under general supervision, the ADRC Professional - Information & Assistance (I&A) position is a telephone-based role, responding to approximately 600 calls per month providing information and assistance to customers.

The objective is to communicate effectively with callers to assess their situation, provide accurate information on resources that can help meet their needs, complete referrals to internal and external providers, follow-up with customers to ensure the information provided was sufficient to remain safe and healthy in the community.

ADRC Professionals - I&A are intended to be a county-wide source of unbiased and accurate information to help older adults and adults with disabilities receive information and assistance on resources to help them navigate the complex world of long-term care, financial assistance, and any other resources that may help them.

The functions of this job are required in the ADRC contract with the State of WI.


Job Duties:


  • Complete referrals and collaborate based on customer needs. Utilize motivational interviewing to identify longterm and shortterm care needs. Complete thorough and accurate internal and external referrals on customer's behalf to support No Wrong Door customer service. Communicate and collaborate with internal and external professionals to facilitate comprehensive service coordination as well as I&A.
  • Research customer and resource information.
Be knowledgeable of and make use of the following systems to facilitate customer service:
Forward Health, FSIA, CARES, online resource databases, MIDAS.

These systems confirm eligibility for public benefits and contain extensive information on thousands of resources and customers in Milwaukee County.


  • Document all interactions and time. Accurately and thoroughly document each interaction with customers in the case management system with case notes and encounter reports. Maintain confidentiality. Update customer records as needed with current demographics. Maintain staterequired, 100%time report for every 15 minutes of paid time, noting specific activity for financial reimbursement for the ADRC.
  • Maintain comprehensive knowledge of resources and eligibility. Research information on public/private providers and programs to provide accurate and current information to customers on resource eligibility, cost, service descriptions, and method to apply/receive services. Maintain current knowledge on various types of Medicaid eligibility including Community Waivers, Institutional, and Medicare Savings Programs.
  • Participate on teams or committees for department accountability and improvement. Based on departmental and customer need, participate on internal and external work groups, process improvement projects, county initiatives, and outreach events/activities. Contribute to Best Practice discussions regarding processes, case consultation, and services.
  • Complete steps of statemandated Options Counseling. As the firstperson customers speak to when contacting the ADRC, provide a warm welcome, explain confidentiality, assess need for Options Counseling, explain Options counseling, and identify willingness to participate. Determine what, if any, communication support or assistive devices are needed to proceed with Options Counseling. Clearly case note all content discussed to meet standards of the State of WI.
  • Racial equity: Support the Milwaukee County vision that by achieving racial equity, Milwaukee County will become the healthiest county in Wisconsin.
  • Perform all other duties as assigned.
**Minimu
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