IT Service Desk Employee' - Sun, United States - Omega Dynamics
Description
We offer:
- a secure full-time job
- a varied and challenging job
- a high-performance and pleasant working environment in a team that is looking forward to you
- regular training opportunities
- optional: job bike and discounted training conditions through a company contract at the local gym
- if desired: company pension plan with employer contribution
- air-conditioned office building
- regular events
Your tasks:
- support of 1st and 2nd level support for customers
- acceptance, analysis, prioritization and resolution of incoming hardware and software issues as well as documentation in the ticket system (Cherwell)
- active support of customers in handling IT applications (also remote)
- installation, configuration and administration of servers and applications
- fulfillment of managed service contracts
- ensuring the operation of the deployed IT infrastructure
- support in process optimization and processing of system adjustments (change management)
- support in performing administrative tasks (backup, maintenance)
- support in creating test scenarios and user training
Your profile:
- completed education in the IT field
- first or
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