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    Luxury Service Manager - Milwaukee, United States - International Autos Group

    International Autos Group
    International Autos Group Milwaukee, United States

    3 weeks ago

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    Description

    Join the luxury market International Autos is seeking an experienced service manager to lead our team

    Job Summary: Service Managers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

    About Us: The most effective job descriptions use this section to show why the company is a great place to work. Describe your company's values, culture, mission, and any awards the team has won. After reading this section, job seekers should understand how your business stands out against the competition.

    Service Manager Compensation and Benefits:

    • Competitive Pay
    • Health Insurance
    • PTO
    • 401(K)
    Service Manager Responsibilities:
    • Ensure customers receive prompt, courteous, and effective service
    • Serve as a liaison between technicians and customers
    • Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
    • Manage and hire technicians and service advisors
    • Interview and make new hires
    • Distribute work between technicians
    • Prioritize required services
    • Ensure customers have a positive dealership experience
    • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
    • Spend quality time building relationships with the customers
    Service Manager Requirements:
    • Technical automotive knowledge
    • Demonstrated ability to manage others
    • Organized and friendly personality
    • Dealership experience preferred
    The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

    International Autos is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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