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    Customer Service Analyst - Chicago, United States - Bimbo Bakeries USA

    Bimbo Bakeries USA
    Bimbo Bakeries USA Chicago, United States

    4 weeks ago

    Bimbo Bakeries USA background
    Full time
    Description

    Customer Service Analyst

    req39534

    Employment Type: Regular

    Location: CHICAGO,IL

    Have you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmanns or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USA

    More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

    #LI-MI1

    Come join the largest baking company in the world and our family of 20,000 associates nationwide

    Top Reasons to Work at Bimbo Bakeries USA:

    Great Annual Salary range: $57,600 - $74,900

    Comprehensive Benefits Package

    Paid Time Off

    401k & Company Match

    Position Summary:

    The Warehouse Customer Service Analyst role is part of a new business unit at Bimbo Bakeries, USA to support the growth of the warehouse channel of distribution. This multi-faceted role is an integral part of the supply chain and will be responsible for customer and inbound order management, inventory reconciliation, and logistics planning.

    The scope of the role includes facilitating the order to deliver process in addition to coordinating the manufacturing and distribution flow of inventory to customer through our 3PL distribution partners.

    Key Job Responsibilities:

    Customer Order Management:

    Manages the receipt of customer orders through EDI and direct from customer

    Creates purchase orders in oracle and ensure all pass compliance

    Develops the weekly production plan in accordance to customer forecasted demand

    Facilitates the distribution of customer purchase orders to 3PL and dedicated carrier base

    Verifies the shipment confirmation of all weekly orders and confirms the accuracy for invoicing

    Communicate with customers, 3PL and the management team to ensure necessary requirements are met

    Maintain and publish metrics to report customer fill-rate

    Manage resolution of PO/AR discrepancies

    Assist with customer logistics survey to monitor compliance and satisfaction

    Track and manage proof of delivery documents to shared site for Accounts receivable processing

    Inventory:

    Daily inventory management including receiving, inventory reconciliation, monthly inventory audit, inventory comparison with third party warehouse, and resolving inventory discrepancies

    Coordinate with manufacturing the system release of inventory that triggers interplant transfers to 3PL

    Communicate with warehouse, production plant, and sales team regarding current inventory on-hand and potential issues with sales orders

    Perform system inventory movements that align with the orders allocated at 3PL

    Assist with the implementation of inventory controls and best practices

    Troubleshoot, proactively track and trace and coordinate cycle counts as required

    Maintain inventory health reporting and communication

    Supply Chain Operations

    Act as the liaison between the production plant and corporate supply chain

    Engage the warehouse and transportation teams on daily matters as required

    Establish weekly supply chain protocols and communication with all support streams

    Addresses various internal and external customer concerns regarding shipments, status, services, and other needs including customer chargebacks/Off-invoice/credit memos

    Under the direction of Logistics Manager, responsible for logging and following up with preferred carrier for damaged and lost product claims to ensure reimbursement is issued

    Work cross-functionally with business unit leads, Sales Center/Route teams, and bakeries to streamline supply chain


    Education and Work History:

    Core competencies:

    o Communication, detail-oriented, organization and multitasking, problem-solver

    Technical background:

    o Microsoft office (Outlook, Word, Advanced Excel, Power Point, Intermediate Access).

    o Working knowledge of ERP (Oracle experience is a plus)

    o Knowledge of shipping software (Oracle Transportation Management) Preferred not required

    Education:

    o Bachelors degree required

    Professional background (not required but would be a plus):

    o Inventory control experience in a warehouse environment

    o Working knowledge of consumer, food manufacturing, 3PL and supply chain

    o Customer service experience

    The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.

    Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.

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