Customer Care Representative - Houston, United States - ANDON SPECIALTIES, INC.
Description
ANDON Specialties is a national leading manufacturer's representative/distributor of process automation, analytical, and fluid handling solutions. We are currently searching for aCustomer Care Representative to join our TEAM in
Houston, TX.
WHAT WILL YOU BE DOING?
- Support the generation of repeat sales by exceeding customer requirements and expectations.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
- Achieve and maintain strong relationships with customers, vendors, and Andon sales team.
- Use P21 to enter, maintain, update, and communicate sales order, customer, and vendor information.
- Notify customers of estimated and scheduled delivery dates and any subsequent changes and work closely with the Principal or Vendor to expedite deliveries of scheduled shipments.
- Respond to the postsale needs of Account Leaders and customers as assigned.
HOW TO SUCCEED IN THIS ROLE?
- Bachelor's degree p_referred _or equivalent relevant work experience, i.e. previous experience in P2
- Customer service/order management experience in an industrial environment
WHAT IS IN IT FOR YOU?
- Competitive Compensation
- Medical, Dental, Vision Insurance
- Generous PTO
- 401K Program WITH Company Contributions
- And more
LOCATION:
This is an on-site opportunity. This individual will work at the corporate office located on 2720 Reed Road, Ste. 280, Houston, TX 77051
ABOUT OUR TEAM:
ANDON has proudly served the petrochemical, oil & gas, life sciences, and semiconductor industries for over 30 years.
In that time, we have maintained our commitment to delivering value in all we do through our people, products, and services.
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