Part-time Customer Service Representative - Sheboygan, United States - Wigwam Mills Inc

Wigwam Mills Inc
Wigwam Mills Inc
Verified Company
Sheboygan, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Part time
Description
Wigwam Mills, Inc. is a long-standing leader in the US-based development and manufacturing of high-quality, performance socks. We work together as a team and know that our greatest asset is a loyal, well-informed employee. Founded in 1905 by the Chesebro family, Wigwam remains privately owned today. Come join our family-owned business, proudly located in Sheboygan, WI for over 110 years

This position is expected to work an average of 20 to 29 hours per week.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Answer consumer questions regarding the most appropriate styles for them as relates to their needs.
  • Closely monitor daily and overnight orders fixing any issues or cancellations.
  • Respond to consumer complaints and when necessary, authorize returns for credits or exchanges.
  • Process and respond to consumer Replacements and Return Merchandise Allowance refunds.
  • Proactively call consumers to ensure shipments meet expectations and notify them when items are back in stock for reorders.
  • Conduct outbound followup calls with retailers. Performs other duties as assigned.

REQUIREMENTS:


  • Minimum of 1 to 3 years of customer service experience.
  • Strong teamwork background.
  • Good problemsolving skills.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Excellent computer proficiency (MS Office
  • Word, Excel, Order Management System).
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work across the entire company to coordinate efforts relating to meeting consumer expectations and ensuring accurate and timely order fulfillment.
  • Detail oriented with the ability to make sound decision on behalf of the customer and the company.
  • Flexibility to ensure Wigwam has adequate coverage during vacations.
Wigwam Mills offers a friendly work environment and excellent working conditions. We value the diversity of our workforce and embrace the principles of Equal Opportunity Employment.
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