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MIT Field Engineer - Chico, CA, United States - UBEO, LLC
Description
Department:
Managed Services - Managed IT
Reports To:
MIT Service Delivery Manager
FLSA Status:
Full Time / Exempt
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a MIT Field Engineer to join our team in Chico, CA
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
Supervision
External:
Current Customers, Vendors, Contractors
Respond to escalation requests from Service Desk Engineer I team members.
Escalate to and/or collaborate with Service Desk Engineer II or Systems Engineers when necessary.
Contribute to division initiatives, best practices, and process improvement.
Maintain an open and candid working relationship with the immediate manager in discussing matters of importance.
Adhere to established company values, practices, policies, and procedures at all times. Network hardware troubleshooting (Switches, Access points, Firewalls, ect).
Windows OS troubleshooting.
Standard software suites (Microsoft 365, Adobe, ect).
Microsoft Teams
Willingness to continue building knowledge through training and certifications.
Track record of integrity and trustworthiness with confidential/sensitive information.
Ability to work independently with little supervision required.
Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates.
Proficiency in MS Word, Excel, and Outlook is essential.
Strong professionalism and organizational and planning skills.
Bachelors/associate degree in computer information systems.
4+ years related remote and/or field work experience.
CompTIA Network+
Cisco Certified Entry Networking Technician (CCENT)
CCNA
Ability to talk on the phone and work with various computer tools and applications
Ability to travel to customer locations on a regular basis
UBEO also offers excellent benefits that include medical, dental, vision, life, flexible spending account options as well as other supplemental benefits.
UBEO also offers a 401k Retirement Plan with company match upon eligibility. This position will require onsite work at the Chico, CA office location Monday-Friday. UBEO is following CDC guidance relative to COVID safety measures and protocol to ensure a safe work environment.UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
