Software Renewals Coordinator - Chico, United States - UBEO, LLC

UBEO, LLC
UBEO, LLC
Verified Company
Chico, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Software Renewals Coordinator to join our team in Chico, CA

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.


Department:
ProIT


Reports To:
ProIT Operations Director


FLSA Status:
Full Time/Exempt


Purpose
The Software Renewals Coordinator will be responsible for software and support contract renewals.

They will need to understand the products and the various support models and be able to articulate and educate our customers when they have questions.

Many of the processes are prescriptive but this position demands critical thinking skills and independent decision making. There is often interaction with internal sales representatives, sales management, administrative staff, and our vendor contacts as well. A can-do solution finding attitude is a must, and creative problem solving is encouraged.


Responsibilities

  • Software renewals for all ProIT supported software.
  • Review previous quote and any contract changes.
  • Create new quotes and send them to customers or sales.
  • Answer customer questions.
  • Escalate threatened renewals.
  • Process customer and sales requests for additional licensing.
  • Audit block of time labor usage (BOT).
  • Prepare and send reports for monthly usage to Block of Time customers.
  • Escalate expired BOT to Sales Management.
  • Onboard UBEO acquisitions.
  • Identify and contribute to continuous improvement efforts to reduce costs or increase productivity without reducing effectiveness.
  • Maintain an open and candid working relationship with the immediate manager in discussing matters of importance.
  • Adhere to established company values, practices, policies, and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
  • Other duties as assigned by management.

Job Related Dimensions

  • Track record of integrity and trustworthiness with confidential/sensitive information.
  • Very strong attention to detail and problemsolving skills are essential.
  • Excellent organization and followthrough skills.
  • Excellent written and verbal communication skills.
  • Takes ownership of job responsibilities with personal pride and accountability.
  • Very prompt, hardworking, and loves what they do.
  • Ability to remain calm while working under pressure in a busy environment.
  • Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates.
  • Ability to maintain confidentiality related to sensitive company and employee information.
  • Excellent ability to multitask, prioritize and problemsolve in a busy, fastpaced environment.
  • Proficiency in MS Word, Excel, Outlook, and PowerPoint is essential.
  • Excellent time management skills.
  • Regular and reliable attendance.

Qualifications

  • High School Diploma or GED

Physical Demands & Work Environment

  • Ability to sit at a desk for prolonged periods of time.
  • Ability to type and compose written communication in various forms.
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities.


Our comprehensive benefits package includes:

  • Choice of medical, dental and vision plans that provide our employees and their families with highquality healthcare, including orthodontia for both adults and child(ren)
  • Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
  • Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
  • Flexible Spending and Health Savings Account Options
  • Set aside pretax dollars to cover outofpocket expenses related to health or dependent care
  • Voluntary coverages at low group rates including Aflac Insurance
  • In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
  • Pet Insurance, breathe easy knowing Nationwide has your pets covered
  • Prepaid legal coverage, access to experienced attorneys that can help you with any legal issue 24/
  • A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
  • Generous vacation, holiday, and sick leave programs as we believe that taking advantage of time away from work is essential for a wellbalanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability
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