Jobs
>
Baltimore

    Spa Coordinator, Front Desk - Baltimore, United States - The Ivy Hotel

    The Ivy Hotel
    The Ivy Hotel Baltimore, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    The Spa At The Ivy is seeking a new team member to join us as our Spa Coordinator & Front Desk. We are a luxury, boutique spa, located in the historic Mt. Vernon community of Baltimore, inside of the beautiful Ivy Hotel, a Relais & Chateaux property.

    Hospitality and/or Luxury Spa experience preferred.

    Currently seeking someone Full-Time, must be able to work weekends and some holidays.

    Job Responsibilities

    • Learn about The Ivy Hotel, Magdalena & The Spa At The Ivy so that you may accurately and effectively communicate information about The Ivy Hotel, it's ownership, general history, and all of its amenities.
    • The Spa At The Ivy is considered a private boutique spa. The Spa Coordinator & Front Desk representative must help ensure the facility is accessed only by those who have an appointment.
    • Must be a team player and be willing & able to communicate across all departments. The Spa is in direct communication with Hotel Reservations, Security, Concierge, Housekeeping, The Kitchen & Magdalena. The ability to communicate professionally and courteously is paramount in this position.
    • Greet every guest with genuine, smiling eyes and direct eye contact.
    • Makes reservations for Spa services and provides information to our callers and guests about our spa treatments, products, technician capability and the facility.
    • Processes payments for services and products.
    • Informs spa management of any pertinent information at the end of the shift.
    • Informs spa management of any member, guest, or Spa related issues/concerns.
    • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
    • Maintains the cleanliness and order of the facility to include sweeping, mopping, wiping surfaces, use of a hydrostatic sprayer, and removal of trash
    • Restocks linens in treatments rooms
    • Assists in stocking the treatment rooms with product and linens. Assist with transport of linens from the spa to housekeeping.
    • Cleans and sanitizes bathrooms & common touch points throughout the day.
    • Ensures all areas are clean and replenishes supplies as needed.
    • Uses time efficiently throughout shift. When the phone is not ringing, you are actively engaged in the other elements of your position: ie; answering email communications, filing intake/client forms, maintaining the general cleanliness of the environment, ensuring any guest in our relaxation space has what they need, confirming upcoming reservations & working with the technicians to ensure breaks and food are provided. Also ensures proper coverage when it is necessary to leave the front desk area.

    Qualifications

    • High School diploma/GED
    • Ability to have professional conversations with management, team members and guests so that the information conveyed is clear and understood by all parties.
    • Efficient, well organized, and able to multi-task; handle a variety of duties simultaneously
    • Previous customer service experience, preferably in the Spa or Hospitality industry.
    • Previous experience handling credit card transactions
    • Previous experience using Spa scheduling software and/or Hotel POS system
    • Have a genuine interest in Wellness
    • Have excellent phone demeanor: upbeat, pleasant, personable
    • Professional appearance
    • Strong team player.
    • Proficient in Word/Excel and use of office equipment ie: xerox machine
    • Must be able to stay calm and composed while under pressure.
    • Must have an eye for detail.
    • Availability When Facility Is Open: This could include nights, weekends, and holidays.
    • Ability to stand for long periods.
    • Medium Work: Exerting up to 50 pounds of force with regularity, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
    • The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.
    • This position requires the following abilities: climbing and descending stairs multiple times per day, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, typing, grasping, tactile sense, repetitive motions, wetting and rolling towels, seeing, hearing, talking, and visual acuity.
    • The employee will be required to operate the following tools: mops, brooms, dust pans, vacuum cleaners, dusters, scrub brushes, cleaning supplies, hot towel caddies, tea kettles, detergents, disinfectants, towels, guest supplies such as, retail products, soap, shampoo, and conditioner, and linen carts.
  • Johns Hopkins University

    Front Desk Assistant

    1 week ago

    Johns Hopkins University Baltimore, United States

    JHU's Whiting School of Engineering is seeking a **_Front Desk Assistant _**for front desk coverage to greet and direct visitors, maintain shared conference room schedules, triage calls received by the main Dean's Office line, as well as stock office supply room and kitchens. · * ...

  • FX Physical Therapy

    Front Desk Admin

    2 weeks ago

    FX Physical Therapy Baltimore, United States

    FX Physical Therapy is committed to providing exceptional customer service to · each and every patient The Physical Therapy Front Desk Admin is a direct representation of FX and provides the patients first and last impression for each and every visit. The Front Desk Admin is to c ...

  • Residence Inn Baltimore Downtown / Inner Harbor

    Front Desk Associate

    3 weeks ago

    Residence Inn Baltimore Downtown / Inner Harbor Baltimore, United States

    Nationally: $ $16.00 · *Rate depends upon state/market* · OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate. · **What will you be doing most days?** · - Assist guests in the check-in and check-out procedure, as well as, throughout the entir ...

  • Stratton Amenities

    Front Desk Concierge

    1 week ago

    Stratton Amenities Baltimore, United States Part time

    **Part-time/Weekend Concierge Ambassador Job Description** · Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experien ...

  • Wohlsen Construction Company

    Front Desk Receptionist

    2 weeks ago

    Wohlsen Construction Company Baltimore, United States

    We are seeking a motivated and customer-focused individual to join our team as a Front Desk Receptionist. In this role, you will be responsible for providing exceptional service to our clients, addressing inquiries, and ensuring their satisfaction with our services. · Key Respons ...

  • St. Laurent & Associates, P.A.

    Front Desk Receptionist

    2 weeks ago

    St. Laurent & Associates, P.A. Baltimore, United States

    BILINGUAL (Spanish) a must. Greeting clients, answering incoming multi-line phones, copying, faxing, filing, computer literate. · Pay: $ $16.50 per hour · Expected hours: 40 per week · **Benefits**: · - Paid time off · Schedule: · - 8 hour shift · - Monday to Friday · **Education ...

  • Stone Alliance Group

    Front Desk Receptionist

    3 weeks ago

    Stone Alliance Group Baltimore, United States

    Our client is a dynamic and innovative weight loss company dedicated to empowering individuals to achieve their health and wellness goals. Their distinctive approach to weight management combines personalized plans, one-on-one sessions with a provider with medication supported by ...

  • Stratton Amenities

    Front Desk Concierge

    6 days ago

    Stratton Amenities Baltimore, United States

    Stratton Amenities offers a full-service concierge solution providing luxury, hotel-style front desk and concierge services for upscale high rise apartments. Our mission is to create the most hospitable experience for our associates, residents and clients. · **Position Requiremen ...

  • Residence Inn East Baltimore at the Johns Hopkins Medical Campus

    Front Desk Agent

    4 days ago

    Residence Inn East Baltimore at the Johns Hopkins Medical Campus Baltimore, United States

    Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. · The Front Desk Agent will: · - Greet customers immediately with a friendly and sincere welcome. Use ...

  • Holiday Inn Express Towson Baltimore North

    Front Desk Hotel

    3 weeks ago

    Holiday Inn Express Towson Baltimore North Towson, United States

    The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports ...

  • Autumn Lake Healthcare at Parkville

    Front Desk Coordinator/lead

    3 weeks ago

    Autumn Lake Healthcare at Parkville Baltimore, United States

    Join our wonderful team as a **Front Desk Coordinator/Lead t**today** · **Autumn Lake Healthcare at Parkville **is an exceptional team-oriented company hiring for** **Front Desk Coordinator/Lead**** We provide our staff with the resources, tools, and training needed to succeed an ...

  • CD Denison Prosthetics and Orthotics

    Front Desk Coordinator

    2 weeks ago

    CD Denison Prosthetics and Orthotics Towson, United States

    **Overview**: · **Primary Duties**: · - Greet and check-in patients, collect Insurance Card, picture ID, prescription, Letter of Medical Necessity (LMN), X-ray, clinical notes, completed registration packet, and other documentation; Ensure documentation is saved in patient record ...

  • Leidos

    Front Desk Professional

    4 days ago

    Leidos Baltimore, United States

    **Description** · **_ If this sounds like a mission you want to be a part of, keep reading_** · **TEAM CULTURE** · - Your passion and values might be a good fit for our teams if you answer "yes" to the following questions:_ · - Are you looking for a company that puts employees fi ...

  • The Joint Chiropractic

    Front Desk Sales Representative

    2 weeks ago

    The Joint Chiropractic Baltimore, United States

    Love health and wellness? Got that magnetic personality that draws people in? Do you enjoy successfully selling something you are passionate about? · Join us at The Joint Chiropractic and make a leap forward in your professional career. · **Position: Sales & Marketing Guru** · ** ...

  • Fairfield Inn & Suites

    Hotel Front Desk Clerk

    2 days ago

    Fairfield Inn & Suites Jonestown, United States

    **Guest Service** · Always maintain a kind and courteous demeanor. Provides a pleasant experience to all of our guests. · **Teamwork and Communication** · Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner. Helps other tea ...

  • The Ivy Hotel

    Spa Coordinator, Front Desk

    1 week ago

    The Ivy Hotel Baltimore, United States

    The Spa At The Ivy is seeking a new team member to join us as our Spa Coordinator & Front Desk. We are a luxury, boutique spa, located in the historic Mt. Vernon community of Baltimore, inside of the beautiful Ivy Hotel, a _Relais & Chateaux_ property. · Hospitality and/or Luxury ...

  • Sheraton Baltimore North

    Hotel Front Desk Supervisor

    3 weeks ago

    Sheraton Baltimore North Towson, United States

    Join the team at the Sheraton Baltimore North as our Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' nee ...

  • 0063 Capital Women's Care

    Front Desk Receptionist/assistant

    1 week ago

    0063 Capital Women's Care Towson, United States

    **_Capital Women's Care, full time Front Desk Receptionist for busy office based practice._** · **Location(s): Bel-Air, MD** · **Capital Women's Care** provides total women's healthcare at the highest medical and ethical standards. This is a great opportunity to join one of the b ...

  • Canopy Hilton Harbor Point

    Front Desk Agent Welcome Enthusiast

    2 weeks ago

    Canopy Hilton Harbor Point Baltimore, United States Part time

    **Canopy by Hilton Baltimore | Harbor Point Hotel** · is looking for bright talent to model Hilton's vision: "To fill the earth with the light and warmth of hospitality." · FRONT DESK AGENT | WELCOME ENTHUSIAST (PART TIME) · **Position Summary**: · Front desk clerks assist with a ...

  • IR Centers

    Medical Front Desk Receptionist

    2 weeks ago

    IR Centers Towson, United States

    **Job Title: Front Desk Receptionist** · IR Centers at Chesapeake Urology is an outpatient based office performing mínimally invasive procedures for the treatment of several medical conditions. We are seeking a friendly and organized Medical Receptionist/Surgical Scheduler to joi ...