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Airport Ambassador - Washington D.C., United States - Metropolitan Washington Airports Authority
Description
Compensation Grade:
A10
Salary Range:
$17.06-$17.06
Opening Date:
April 5, 2024
Closing Date:
Please Note:
All job announcements close at 11:59 p.m. of the day before the posted closing date.
Airport Ambassadors are the front-line representative of the Airports Authority and demonstrates friendliness and helpfulness to travelers from nations all over the world.
This is a non-career, temporary position.
Serves in the Airport Operations Department at Washington Dulles International Airport (IAD).
Models stellar customer service in providing information, customer service assistance and support to the traveling public and other airport users at IAD.
GENERAL RESPONSIBILITIES
Guides the flow of passengers through the Airport's international arrivals areas including the International Arrivals Building (IAB) and/or the Federal Inspection Station (FIS) by managing passenger lines, announcing flights, restricting queues, and directing customers to IAD's various check-in points and through customs, arrival, baggage, and concession areas.
Responds quickly to passenger questions and concerns, providing accurate information on flights, customs processes, ground transportation, and amenities offered in and around IAD.
Directs passengers to a CBP Officer for processing.
Helps identify and analyze passenger expectations and concerns based on results of surveys, and/or customer complaints; makes recommendation to immediate supervisor to improve queuing procedures, patterns and wait times in the IAB/TSA areas.
Participates in Airport customer service initiatives such as the Going the Extra Mile program.
Assists Airport Operations Duty Managers in situations when the Aero Train (Automated People Mover) is out of service, by re-directing passengers.
Performs other duties as assigned.
QUALIFICATIONS
Must be either US Citizen or Lawful Permanent Resident (Green Card).
Ability and willingness to interact with and provide assistance to others, including persons of different ethnic, cultural and socio-economic backgrounds.
Ability to speak and write effectively with emphasis on listening to and answering questions.
Skill in using a computer and modern office suite software with an emphasis on the ability to learn and use a variety of systems/software.
QUALIFICATIONS
One year of general work experience providing effective customer service.
Fluency in one (or more) of the following high-demand foreign languages: Amharic, Arabic, Chinese, French, German, Russian, and Telegu.
EDUCATION
High school diploma or a Certificate of General Educational Development (GED).
CERTIFICATIONS AND LICENSES REQUIRED
None.
NECESSARY SPECIAL FACTORS
Must be willing to work less than 30 hours/week.
Must be willing to work a shift starting at 5:00 am.
Must be willing to work a shift that does not end until 10 pm.
Must be willing to work weekends and holidays.
Is subject to hold-over and recall on a 24-hour basis for essential services and emergencies such as snow removal.
Work requires standing, walking and light physical effort to move supplies or equipment.
Subject to job pressures due to disruptions in passenger flow and/or from questions and concerns from passengers or airline personnel.
A background security investigation will be required for all new hires.
Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.