-
Engineer III
1 week ago
Inland Empire Health Plan Rancho Cucamonga, CA, United StatesWhat you can expect · Find joy in serving others with IEHP We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experience · Under the direction of the Manager, Compute & Collaboration Services, the Engineer I ...
-
Engineer III
2 weeks ago
Inland Empire Health Plan Rancho Cucamonga, United StatesWhat you can expectFind joy in serving others with IEHP We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experienceUnder the direction of the Manager, Compute & Collaboration Services, the Engineer III · ...
-
Engineer III
2 weeks ago
Inland Empire Health Plan Rancho Cucamonga, United StatesWhat you can expect · Find joy in serving others with IEHP We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experience · Under the direction of the Manager, Information Security Operations, the Engineer ...
-
Engineer III
3 weeks ago
Inland Empire Health Plan Rancho Cucamonga, CA, US, United StatesWhat you can expect · Find joy in serving others with IEHP We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experience · Under the direction of the Manager, Compute & Collaboration Services, the Engineer I ...
-
Engineer III
3 weeks ago
Inland Empire Health Plan Rancho Cucamonga, United StatesWhat you can expect · Find joy in serving others with IEHP We welcome you to join us in healing and inspiring the human spirit and to pivot from a job opportunity to an authentic experience · Under the direction of the Manager, Compute & Collaboration Services, the Engineer III ...
-
Engineer III
2 weeks ago
Inland Empire Health Plan Rancho Cucamonga, United StatesWhat you can expect · Under the direction of the Director, Technology - Infrastructure Services, the Engineer III - Unified Communications is responsible for managing and maintaining voice protocols, data, and remote telecommunication equipment which are Cisco Unified Communicati ...
-
Engineer III
3 weeks ago
Inland Empire Health Plans Rancho Cucamonga, United StatesWhat You Can You Expect? · Find joy in serving others with IEHP We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an · authentic experience · Under the direction of the Manager, Compute & Collaboration, the Engineer II ...
-
Engineer III
3 weeks ago
Inland Empire Health Plan Rancho Cucamonga, CA, United StatesUnder the direction of the Manager, Information Security Operations, the Engineer III – Security Analyst will use subject matter expertise to give guidance, best practices, and support to business and technology stakeholders during the deployment of critical business and technolo ...
-
Engineer III
2 weeks ago
Inland Empire Health Plan Rancho Cucamonga, United States*Hybrid Work Schedule (Monday & Friday remote, Tuesday, Wednesday, Thursday onsite required)* · *Salary Range: $118, $157,144.00* · *What you can expect * · Under the direction of the Director, Technology - Infrastructure Services, the Engineer III - Unified Communications is res ...
-
Engineer III
3 days ago
Inland Empire Health Plan Rancho Cucamonga, United StatesOverview: · What You Can You Expect? · Find joy in serving others with IEHP We welcome you to join us in healing and inspiring the human spirit and to pivot from a job opportunity to an authentic experience · Under the direction of the Manager, Compute & Collaboration, the Eng ...
-
Engineer III
3 weeks ago
Inland Empire Health Plans Rancho Cucamonga, United StatesWhat you can expect · Under the direction of the Director, Technology - Infrastructure Services, the Engineer III - Unified Communications is responsible for managing and maintaining voice protocols, data, and remote telecommunication equipment which are Cisco Unified Communicati ...
-
Engineer III
3 weeks ago
Inland Empire Health Plan Rancho Cucamonga, CA, US, United StatesWhat you can expect · Find joy in serving others with IEHP We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experience · Under the direction of the Manager, Information Security Operations, the Engineer II ...
-
Engineer III
2 weeks ago
Inland Empire Health Plan Rancho Cucamonga, United StatesWhat you can expect · Find joy in serving others with IEHP We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experience · Under the direction of the Manager, Compute & Collaboration Services, the Engineer I ...
-
Engineer III
1 day ago
Inland Empire Health Plan Rancho Cucamonga, United States*Hybrid Work Schedule (Monday & Friday remote, Tuesday, Wednesday, Thursday onsite required)* · *Salary Range: $118, $157,144.00* · *What you can expect * · Under the direction of the Director, Technology - Infrastructure Services, the Engineer III - Unified Communications is res ...
-
Engineer III
3 weeks ago
Inland Empire Health Plan Rancho Cucamonga, United StatesOverview: · What You Can You Expect? · Find joy in serving others with IEHP We welcome you to join us in healing and inspiring the human spirit and to pivot from a job opportunity to an authentic experience · Under the direction of the Manager, Compute & Collaboration, the Eng ...
-
Engineer III
1 day ago
Inland Empire Health Plan Rancho Cucamonga, United States_*A reasonable salary expectation is between $118,601.60 and $157,144.00, based upon experience and internal equity.*_ · _*Hybrid Work Schedule *_ · *What you can expect * · Find joy in serving others with IEHP We welcome you to join us in "healing and inspiring the human spirit" ...
-
Engineer III
4 days ago
Inland Empire Health Plans Rancho Cucamonga, United StatesWhat you can expect · Find joy in serving others with IEHP We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an · authentic experience · Under the direction of the Manager, Compute & Collaboration Services, the Enginee ...
-
Engineer III
2 weeks ago
Inland Empire Health Plan Rancho Cucamonga, United States_*A reasonable salary expectation is between $103, $132,225.60, based upon experience and internal equity.*_ · _*Hybrid Schedule *_ · *Position Summary/Position* · The Engineer III - Problem & Configuration will be reporting to the Manager, IT Service Management and will be respo ...
-
Engineer III
3 weeks ago
Inland Empire Health Plan Rancho Cucamonga, United StatesOverview: · What You Can You Expect? · Find joy in serving others with IEHP We welcome you to join us in healing and inspiring the human spirit and to pivot from a job opportunity to an authentic experience · Under the direction of the Manager, Compute & Collaboration, the Eng ...
-
Engineer III
5 days ago
Inland Empire Health Plan Rancho Cucamonga, United StatesOverview: · What You Can You Expect? · Find joy in serving others with IEHP We welcome you to join us in healing and inspiring the human spirit and to pivot from a job opportunity to an · authentic experience · Under the direction of the Manager, Compute & Collaboration, the E ...
Engineer III - Rancho Cucamonga, CA, United States - Inland Empire Health Plan
Description
What you can expect
Under the direction of the Director, Technology - Infrastructure Services, the Engineer III - Unified Communications is responsible for managing and maintaining voice protocols, data, and remote telecommunication equipment which are Cisco Unified Communications Systems.
This includes but is not limited to implementing, configuring, diagnosing, repairing, upgrading, voicemail, Voice over IP communications to optimize all telecommunication systems and services.
Key Responsibilities
Implement, maintain, and support all Telecom and VoIP Systems including but not limited to SIP, Cisco Unified Call Manager (PCCE), Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD and Finesse and associated technologies.
Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements
Be the single point of contact for all telecom related issues and request.
Manage SIP Trunks and VoIP Circuits.
Troubleshoot all voice related services from Desktop issues to Systems and Contact Center Scripting issues.
Implement all current and future Telecom Projects.
Ensure backups on all UC Voice systems.
Manage all upgrades and revisions to the UC voice environment.
Develop and implement long-term strategies and capacity planning for future telecommunications hardware and software needs.
Coordinate with internal IT team in efforts to provide telecommunications support.
Install and support telecommunications infrastructure and its associated software, including CIT interfaces, call management systems, voice mail, and interactive voice response, call center call routing and video conferencing systems.
Configure, test, maintain, monitor, and troubleshoot end user telecommunications hardware, telephony devices, and voice/data hardware solutions.Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
Commitment to Quality:
The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
Hybrid schedule.
CalPERS retirement.
State of the art fitness center on-site.
Medical Insurance with Dental and Vision.
Life, short-term, and long-term disability options
Career advancement opportunities and professional development.
Wellness programs that promote a healthy work-life balance.
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance
Education
Bachelor's degree in a computer related field or similar technical field from an accredited institution required.
In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position.
This experience is in addition to the minimum years listed in the Experience Requirements above.Experience
Minimum eight (8) years of experience working with VoIP Telecom Systems and IP protocol applications including, but not limited to Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD, Finesse and Cisco recommended practice.
Must have a valid California Driver's license and valid automobile insurance.
Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points.
Cisco Certified Network Professional Voice (CCNP Voice) preferred.Extensive knowledge of in Cisco CallManager, IPCC/UCCX Contact Center Scripting, UCCE Programming, CUIC, Expressway and Finesse. Intermediate Knowledge in OSI Model layers, IP Routing, TCP/IP Operation. Maintain a current knowledge of emerging products, services, protocols, and standards in support of telecommunications equipment.
Projects involving lift server appliance weights up to 50 lbs. and heavy eye strain with computer monitors.