User Support Specialist 1st Level in the Digital Sector - Caulksville, AR, United States - Golden Gate Group
Description
Join us in ensuring the digital future of our country together. As the IT system house of the Bundeswehr and IT service provider for the federal government, we offer comprehensive IT services from a single source. With over 6,500 employees, we are one of the top ten IT service providers in Germany. We are looking for authentic IT enthusiasts who want to share their passion with us, are seeking challenging IT opportunities, and want to shape Germany's IT landscape.
The Military IT business unit is responsible for coordinating and fulfilling deliveries and services in the area of military IT orders for the Bundeswehr at BWI, which have a high level of security.
The Command & Control Information Systems department in the Military IT BU is responsible for the integration and operational services, especially for services classified higher than VS-NfD.
Sebastian LemmenRecruiter
Phone:
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Your tasks:
- Receiving service requests through various communication channels
- Qualifying and responding to general inquiries and forwarding them if necessary
- Identifying, recording, and classifying disruptions and forwarding them to the appropriate responsible parties for further processing
- Informing the customer about the identified disruption and the developed solution
- Taking on projectspecific tasks and technical user support tasks
Your profile:
- Completed degree or vocational training in the IT field
- Approximately 2 years of relevant work experience, knowledge in the hospital or healthcare environment
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