Temporary Hotline Representative - Phoenix, United States - Maricopa County

Maricopa County

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Posting Date

04/23/24

Application Deadline

Open Until Filled

Pay Range

$16.00/hour

This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Elections

About the Position

It's election season and we need your help Calling all Customer Service professionals

As a Temporary Hotline Representative, you are responsible for taking inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters.

You are tasked with creating a ticket detailing the call and what transpired.

You will provide your troubleshooting expertise over the phone, placing tickets for ordered supplies, or dispatching help to the Vote Center.

The Temporary Hotline Representative, is a temporary assignment with Maricopa County before, during, and after the election cycle.

About Us

As the second-largest voting jurisdiction in the country, Maricopa County Elections serves more than 2.5 million registered voters as they exercise their right to make informed decisions regarding the selection of local and national leaders as well as ballot measures.

We believe in teamwork, creating a vibrant, exciting work environment, and pursuing opportunities to make a positive impact in the communities that make up the 4th largest and fastest-growing County in the United States

Proud To Offer

Work with a greater purpose
Opportunities for growth and development within Maricopa County

On-The-Spot Hiring Event

The Maricopa County Elections is hosting an in-person hiring event on Friday, May 3rd, 2024, from 10 AM to 12 PM and 3 PM to 5 PM Join us at the Maricopa County Sheriff's Training Center located at

2627 S. 35th Ave, Phoenix, AZ

Bring your resume, walk in, and walk out with a greater civic duty purpose at Maricopa County

We Require

This position requires a High School Diploma or GED.

We Also Value

One or more years of general office experience
One or more years of moderate computer use experience
One or more years of election experience
One or more years of customer service experience
One or more years of experience working multiline telephones
Bilingual in English and Spanish is a plus, but not necessary

Job Contributions

Takes inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters
Creates tickets detailing the call and what transpired
Provides troubleshooting over the phone, placing tickets for order supplies, or dispatching help to the Vote Center
Assists other divisions of Elections with their daily functions and activities

Working Conditions

Fulltime/Temporary/Overtime hours are mandatory during the election cycle
Ability to sit for extended periods
Upper extremity repetitive motion
Ability to review small font on hard copy or computer screen
Highvolume work with constant distributions
Ability to lift floortoshoulder and shouldertowaist a minimum of 25 pounds and carry for 100 feet
Large volume of inbound and outbound calls
Must demonstrate the ability to multitask in a highvolume and timecritical work environment

Selection ProcedureMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.