IT Specialist 2nd Level Client Support - Red Devil, AK, United States - Cascade Enterprises

Cascade Enterprises
Cascade Enterprises
Verified Company
Red Devil, AK, United States

2 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

YOUR NETWORK
For over 30 years, our client has stood for the highest quality and security in IT services. As a full-service provider, they offer services in the areas of IT outsourcing, IT transformation, and IT solutions.


We will accompany you throughout the entire application process and provide detailed information about our client: 100% personal, professional, and trustworthy.

This job is to be filled through temporary employment with the option of permanent employment with our client.


YOUR RESPONSIBILITIES

  • Support of global clients in 2nd level Windows client environment
  • Analysis and resolution of all clientrelated issues
  • Manual and software distribution software installation
  • Remote support for users
  • Management of print servers
  • Administration of the mobile device management platform
  • Windows client installations
  • Documentation and development of service processes

YOUR PROFILE
As a 2nd level client support specialist (m/f/d) with a degree in computer science, you should bring the following qualifications:

  • Completed training as an IT specialist for system integration (m/f/d) or career change with several years of professional experience
  • Very good general IT knowledge and experience in customer support
  • Indepth knowledge of Microsoft client operating systems and back office products
  • Good knowledge of TCP/IP, DNS, DHCP, Active Directory, and VPN
  • Knowledge of ITIL is an advantage
  • Experience with ticket systems
  • Customer orientation, strong service mindset, and process orientation

WHAT TO EXPECT:

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