Information Technology Specialist 3, Item #00487 - Albany, United States - State Comptroller, Office of the

State Comptroller, Office of the

Verified Company

Albany, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Minimum Qualifications
No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS)

Program:
Non-Competitive Qualifications for appointment under the NY HELPS

Program:
Non-Competitive Qualifications for appointment under the NY HELPS

Program:
For appointment to an Information Technology Specialist 3, you must have:
OR

A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience.

Competitive Minimum Qualifications:

You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 or 70.1 of the Civil Service Law.

Transfers:

For 52.6 or 70.1 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-21 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT )

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Duties Description

Support personal and networked printers.
Install and configure approved desktop software to employee devices utilizing approved tools such as SCCM and Intune while adhering to enterprise standards and policies.
Develop and maintain detailed troubleshooting and installation instructions.
Troubleshoot desktop related technical issues, including, but not limited to, software installation and configurations, group policies, Active Directory group permissions, basic desktop networking configurations, workstation peripherals, and computer hardware related issues individually or collaboratively with other agency teams.
Lead team members with troubleshooting sessions to assist with resolving more complicated technical issues.
Communicate to direct supervisor and management on the status of work.
Manage assigned work.
Mentor team members and encourage professional development.
Develop training plans with staff to enhance the team's ability to deliver solutions.
Assist staff with new technologies and with resolution of technical issues.
Assign work tasks and track progress.
Take corrective action, as necessary, to ensure assignments are completed according to schedule.
Provide guidance to team members regarding policies, procedures, time management, and other reporting.
Deliver timely evaluations and development plans for staff and encourage high professional and ethical standards.
Manage personnel issues for direct reports.
Inform management of team members' progress, assignments, and other issues as necessary.

Additional Comments

Knowledge, Skills and Abilities:

Demonstrated experience in Computer hardware troubleshooting and repair (1 year to 2 years).
Demonstrated experience in customer service.
Demonstrated experience in technical writing.
Demonstrated experience in supervision.
Demonstrated experience in Microsoft Intune.
Demonstrated experience in Microsoft Configuration Manager (MECM).
Demonstrated experience in Microsoft Active Directory.
Demonstrated experience in Microsoft O365 Applications.
Demonstrated experience in printer installation, diagnosis, and repair.
Demonstrated experience in desktop software installation, diagnosis, and repair.
Demonstrated experience in strong verbal and written communication skills. This includes the ability to effectively communicate with both technical staff and customers.
Demonstrated experience in strong problem solving and analytical skills.
Demonstrated experience in the ability to organize and prioritize multiple tasks and meet deadlines.

Telecommuting:

The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs.

Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks.

After the initial 8 calendar week restriction, if an employee's duties and work performance are aligned with telecommuting they may be allowed to do so.

Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.

Reasonable Accommodation:

Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives.

All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additiona