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    Regional Field Service Technician - Chicago, United States - WRG Tools Inc.

    WRG Tools Inc.
    WRG Tools Inc. Chicago, United States

    3 weeks ago

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    Description

    Job Title: Regional Support Technician

    Location: Chicago, IL

    Job Summary:

    Our Client is hiring for a Regional Support Technician.

    You'll play a vital role in maintaining and supporting robotic systems across the Chicago region. This position involves extensive travel, providing technical expertise, and ensuring top-notch customer satisfaction. If you're skilled in mechanical, electrical, and robotic troubleshooting, and committed to safety and service excellence, we want you to apply

    Key Responsibilities:

    • Perform preventive and emergency repairs on robotic systems to ensure optimal functionality.
    • Serve as a technical support resource for fellow team members, offering guidance and assistance.
    • Conduct comprehensive technical training sessions to enhance the skill set of colleagues.
    • Prioritize safety in all tasks, adhering to protocols both on-site and internally.
    • Manage equipment maintenance and spare parts inventory efficiently.
    • Collaborate with Regional Sales Managers to streamline service support activities.
    • Foster a positive work environment and promote teamwork among team members.

    Qualifications:

    • Associate's Degree (AA) and a minimum of six years of relevant experience and/or training.
    • Willingness to travel extensively with a valid driver's license and comprehensive automobile insurance.
    • Proficient in mechanical, electrical, and robotic troubleshooting and repair.
    • Strong customer service skills with a focus on maintaining positive client relationships.
    • Experienced in providing phone support and troubleshooting repairs.
    • Ability to handle service trip reports and organize spare part orders effectively.
    • Demonstrated capability in resolving safety and service-related issues.
    • Previous experience in a similar field service position.
    • Must reside in the Chicago region or nearby.

    Why is This a Great Opportunity:

    • Join a reputable and well-established company with a longstanding client base.
    • Competitive salary with potential for significant overtime earnings.
    • Generous benefits package including an excellent 401K match.
    • Opportunities for professional growth and development within the company.
    • Work within a supportive team environment focused on achieving excellence in service delivery.
    • Rotational on-call schedule with weekends off every fifth week.
    • No sponsorship available.

    Note: This is not an entry-level position; candidates must have substantial experience and expertise in mechanical, electrical, and robotic systems. The role involves 100% regional travel within the Chicago area.

    Must-Have:

    • Valid Unrestricted Driver's Liscense
    • Auto Insurance
    • Tools

    You should be proficient in:

    • PLC Troubleshooting Skills
    • Creating Preventive Maintenance Plans
    • Electrical Troubleshooting Skills
    • Mechanical Troubleshooting Skills
    • Hydraulics Experience
    • Troubleshooting Industrial Automation Equipment
    • PLC Programming Experience
    • PLC Wiring Experience
    • Experience in a Manufacturing Environment
    • OEM (Original Equipment Manufacturing)

    Machines & technologies you'll use:

    • Programmable Logic Controller (PLC) (Fanuc, Allen Bradley)

    Salary info:

    $37 - $40 / hr

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