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    Field Service Technician - Chicago, United States - Silver Line

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    Full time
    Description

    DUTIES AND RESPONSIBILITIES

    Field Support/Site Visits

  • Manage efficient scheduling and execution of assigned site visits
  • Perform field repairs, glass replacements, operational adjustments and repairs on windows and doors
  • Conduct field evaluations and inspections
  • Communicate outcome and update information in CRM as needed
  • Provide quality feedback when required
  • Diagnostic/Technical Support

  • Manage a weekly assigned office and travel schedule to support a team of Technical Specialists
  • Help manage a diagnostic claims queue by researching and investigating each claim to determine best course of action to resolve complaint
  • Communicate to parties involved as needed to assure customer satisfaction
  • Update CRM data system with all claim information
  • Others

  • Maintain company provided vehicle
  • Manage parts inventory to improve 1st touch closure rate on site visits
  • Occasionally travel outside the normal coverage area to support large service projects
  • Qualifications
  • High School Diploma or equivalent
  • Knowledge of basic mechanical skills and basic understanding of residential construction of windows and doors is preferred, but not required
  • 1-2 years general construction or building products installation experience
  • 1-2 years fenestration manufacturing or installation experience
  • Valid State driver's license with an exceptional driving record
  • Must be able to interact with customers and contractors in a professional manner
  • Basic understanding of computers
  • Strong communication skills are required


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