- Answer incoming support calls
- Create support tickets on behalf of customers
- Identify and escalate issues to Helpdesk
- Document all call information according to standard operating procedures
- Use basic computer applications
- Communicate with customers, technicians, and salespeople
- Schedule service calls
- Meet monthly service goals
- Recognize, document, and alert the management team of trends in customer calls
- Route calls to appropriate resources
- No experience necessary- will train the right candidate
- Experience using IT ticketing support systems.
- Experience using Unified Communications for business solutions (Call Handling)
- Strong phone and verbal communication skills along with active listening
- Proven ability to multi-task and work in fast-paced environments
- High attention to detail and strong organizational skills
- Experience with Microsoft Word and Excel
- Bi-lingual is a plus
- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA programs
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Customer Care Representative
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Cyprus Credit Union West Valley City, United States Part timeWe are hiring a part-time Member Service Representative (Teller) for our Northern Branches. Are you passionate about customer service and have a strong work ethic that embodies what credit unions stand for? Are you interested in starting a career with an exciting and respected fi ...
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Sutter Health Salt Lake City, UT , USA, United StatesWe are so glad you are interested in joining Sutter Health · Organization: · SCAH-Sutter Care at Home - UT · Position Overview: · The role is to act as the work from home clinical liaison that represents the agency via telephone receiving and processing referrals for patient care ...
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Granite School District West Valley City, United StatesPosition Type: · Custodial & Maintenance/Custodian Helper II · Date Posted: · 4/29/2024 · Location: · GRANGER SR. HIGH · Date Available: · 05/28/2024 · Closing Date: · 05/06/2024Please note that this posting closes at 3:00 pm on the date listed above. · If you have questions rega ...
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Cyprus Credit Union West Valley City, United States Part timeJob Description · Job DescriptionWe are hiring a part-time Member Service Representative (Teller) for our Northern Branches. Are you passionate about customer service and have a strong work ethic that embodies what credit unions stand for? Are you interested in starting a career ...
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Customer Care Representative/Dispatcher - West Valley City, United States - Pacific Office Automation
Description
PositionWe are seeking an entry-level Customer Care Representative/Dispatcher for our office in Salt Lake City, UT. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.
Essential Job Duties
Pacific Office Automation is proud to be an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law.
We celebrate our employees differences because we know that diversity makes us stronger.Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation.
Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX.
With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, youll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed.
That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software.
At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.#INDSP