Customer Service Representative - Union City, United States - Omni Logistics

Omni Logistics

Verified Company

Union City, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Compensation:
$24.

32 per hour
Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight.

Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico.

We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals.

In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first
- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Core Responsibilities & Duties:

Problem solver, and selfmotivator
Setup shipments based on customer needs.
Track and follow up on shipments, to ensure picked up/delivered on time, while communicating with customer on all essential updates
Ensure all shipments are routed and moving, to ensure meets delivery due dates.
Ensure proper data entry for accurate information and proper instructions are notated.
Provide prompt and accurate customer service, assuring customer satisfaction.
Follow all procedures (work instructions, training, etc.), safety and quality policies, processes, and customer profiles appropriately without making exceptions
Arrange and schedule delivery appointments for various shipping/receiving warehouses.
Ability to breakdown accounts and customer requirements, and direct team members on how to proceed.
Document issues, and area of improvements and provide examples in meetings.
Oncall rotations, including holidays.
Generate report per customer's request.
Other duties as assigned.

Job Requirements & Qualifications:

College degree is a plus.
Minimum of 1 year of experience in general Logistics Knowledge in Freight and related fields
Minimum of 1 year of experience in WMS systems.

Advanced level

Microsoft Office Suite, Adobe Acrobat, PowerPoint, and Excel.
Detail oriented with 100% accuracy is a must without exception.
Excellent written and communication as well as customer service skills are strongly required.
Strong Words and Excel.
Works under general or mínimal supervision.
A selfstarter with professionalism, good common sense, and strong problemsolving ability.
Ability to work cooperatively with others at all levels within the organization.
Have positive enthusiasm, the drive to succeed, and a passion for the job.

What We Offer:

Competitive base salary.
Two weeks of paid time off within the first year of employment, sick time and holidays.
Company provided life insurance.
Health, vision, and dental insurance options.
Commuter benefit plan.
Optional supplemental life insurance.
401(k)
Wellness program.
A great place to work with a terrific culture.

Pay:
$24.32 per hour

Benefits: