Customer Service Agent - Austin, United States - Omni Logistics

Omni Logistics

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight.

Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico.

We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals.

In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first
- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Position Summary:

Inventory, load, pull and pack products with 100% accuracy at all times.

Core Responsibilities & Duties:

Respond to customer inquiries and maintain customer accounts according to specific guidelines and procedures.
Research information to solve customer service problems.
Document and record monthly activities for period end reporting.
Provide work coverage for other employees' absences when necessary.
Perform other duties as assigned by department Supervisor and/or Manager.

Job Requirements & Qualifications:

Knowledge of customer service practices and administrative procedures.
Accurate data entry is a necessity.
Must be able to multitask.
Must have excellent communication skills (written and verbal).
Exemplary customer service skills are required.
Must be a selfstarter with common sense, a professional attitude, and strong problemsolving abilities.
Should take pride in his/her work and perform with 100% accuracy on a daily basis without exceptions.
Ability to work cooperatively with others at all levels within the organization.
Requires the ability to make judgments and work with minimum supervision.
Knowledge of warehouse management system SAP is a plus.
Availability for occasional short shift on Saturday or Sunday.
Availability for coverage time from 10am7pm.

What We Offer:

Competitive base salary.
Two weeks of paid time off within the first year of employment, sick time and holidays.
Company provided life insurance.
Health, vision, and dental insurance options.
Commuter benefit plan.
Optional supplemental life insurance.
401(k)
Wellness program.
A great place to work with a terrific culture.

Pay:
$ $19.00 per hour

Benefits: