Employee in Customer Service - Northchase, NC, United States - Titan Industries

Titan Industries

Verified Company

Northchase, NC, United States

2 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Reference number: 20525

Your tasks

You provide expert advice on tolls in Germany and support our customers with manual route bookings, billing issues, and all questions related to our online service offerings in our customer portal
You are responsible for receiving and processing telephone and written inquiries from our customers and service providers in the toll environment
You work cooperatively with colleagues from other teams to ensure optimal customer orientation in handling individual issues

Your profile

You have initial professional experience in a service center or customer service environment or bring comparable practical experience
You are proficient in the German language and may also have knowledge of another language (not a requirement)
You are accustomed to working with multiple applications simultaneously, always keeping an overview, and may also have experience with MS Office tools (e.g. Outlook, Word, Excel)
You are characterized by strong communication skills, teamwork, determination, commitment, and reliability
You are willing to work in a shift model between 7:00 am and 7:00 pm from Monday to Friday

What we offer

Attractive compensation and comprehensive social benefits, e.g.
Job ticket / job bike
Subsidized lunch
Company pension plan
Extensive onthejob training through a mentoring program
Wide range of qualification opportunities for professional and personal development
Workplace directly at Potsdamer Platz in the heart of Berlin with good transport connections and modern office equipment, as well as the opportunity