Store Manager, Nolita Nyc - New York, United States - Hourglass Cosmetics

Hourglass Cosmetics
Hourglass Cosmetics
Verified Company
New York, United States

5 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

HOURGLASS COSMETICS — Store Manager, Nolita NYC
The Store Manager is an agile and dynamic leader who'll support the opening of our pop-up and flagship store. This person will be responsible for the day-to-day store operations and the team. The Store Manager will develop strategies to drive store sales, increase profitability, achieve customer service and operational targets.


WHAT YOU'LL DO:


Team:

  • Recruit, interview, hire and build a team to fill all store positions.
  • Be the main point of contact for trainings and lead the onboarding of the team.
  • Lead training sessions relating to new product releases, company policies, store processes, etc.
  • Monitor individual performance of each team member and deliver feedback as needed.
  • Develop and empower the store's team through effective and frequent coaching, feedback, recognition, and encouragement.
  • Training and development including goal setting, policy and procedure enforcement and providing ongoing knowledge as needed.

Operations:

  • Manage and supervise all aspects of daily store operations, including beverage and pastry section.
  • Ensure standards for quality, customer service and health and safety are met.
  • Creative team schedules ensure optimal staffing in all areas.
  • Ensure back of house execution including product delivery, inventory management, backstock organization and supply orders.
  • Ensure front of house including instore animation, marketing activation, event coordination with HQ and customer service.
  • Maintain sales floor and ensure products and displays are merchandised effectively and according to HQ standards.
  • Stays current on theft and asset protection knowledge and reports concerns immediately to relevant parties.

Customer Service:

  • Demonstrate a sense of pride, commitment, and passion for our clients.
  • Lead by example and ensure the client experience is consistently bestinclass to maximize sales and encourage repeat business.
  • Act as escalation manager, seeing customer needs are met and complaints are resolved efficiently.
  • Maintain and promote the brand mission of innovation, purpose, and creativity.

YOU'LL LOVE THIS JOB IF:


  • You are
    _STRATEGIC_: You are able to develop activities and promotions designed to bring in more revenue.
  • You are
    _ORGANIZED_: You are not overwhelmed by the thought of tackling multiple tasks at a time.


  • You are
    _RESULTS

  • ORIENTED_: You are a strong seller. You have a bias for action.
  • You are a strong
    _COMMUNICATOR_: You are a people person, natural leader and collaborate well with others.
  • You are
    _PASSIONATE_
    about beauty: You have a genuine interest and personal passion for beauty, luxury, design & art.
  • You are
    _ CURIOUS_:You are eager to learn and absorb all things related to beauty and how to build your business.

QUALIFICATIONS

  • 5+ years proven retail management experience preferably within cosmetics.
  • Previous retail operations experience including inventory and facilities management.
  • Excellent communication and time management skills.
  • Ability to attract clients and provide inspirational, authentic, and personalized customer service.
  • Makeup artistry skills preferred but not essential.
  • Proven track record of leading a team to achieve sales and customer service targets.
  • Flexible and dependable with the ability to work varying schedules, including weekends and special events.
  • Experience in creating and executing instore events.
  • Previous experience with retail pointofsale software.
The expected base salary range for this position is $85,000 to $110,000 per year. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget.

This position is commission eligible.


In addition to base salary, Hourglass Cosmetics offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities.

Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.

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