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    Product Support Specialist - Tustin, United States - Tricon Residential

    Tricon Residential
    Tricon Residential Tustin, United States

    3 weeks ago

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    Description
    Tricon Residential Inc

    (NYSE:

    TCN,


    TSX:
    TCN) is anownerand operatorofa growing portfolioof morethan 38,000 single-family rental homes in the U.S.Sun Beltand multi-familyapartmentsin Canada.
    Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.

    We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.

    Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

    At Tricon, we imagine a world where housing unlocks life's potential. For more information, visitTricon Residential.

    Job DescriptionThe Production Support Specialist role is responsible for providing technical assistance and support to all departments across all technology platforms.

    This role requires a strong technical aptitude and the ability to resolve complex issues beyond basic frontend remediation. Success in this role entails a holistic perspective on production support and software excellence. Gather information independently, carry out necessary research, and provide an in-depth analysis to resolve production issuesParticipate in weekly cadences and brainstorming sessions to identify opportunities and provide representation of the end usersWork closely with the product/dev/QA team to prioritize and document bugsProvide severity and analysis of issues, inquiries, and requestsMaintain ownership until resolution of technical issuePrioritize and deliver excellent customer service by troubleshooting and resolving issues related to Tricon's technology solutionsEnforce best practices with end users to ensure data integrity throughout the organizationAnalyze patterns in user requests to identify actionable insights for process improvementAccount creation and enforcement of user security and permissionsAssist with the development and delivery of training materials and documentationRegularly contributes to and updates knowledge base systemGenerate reports on system usage and ticket history as neededManage projects and tasks in project management toolMaintain SLA and ticket closure goals using service desk softwareMonitor system health by reviewing performance metrics and running pre-defined automated test casesQualifications:Ability to write intermediate sql/mysql queriesResidential Real Estate or Single-Family Homes experience desired2+ years of experience with technical troubleshooting, customer support, and account managementStrong customer service orientation is essentialSupport desk experience is highly desiredStrong attention to detail, problem-solving, and process improvement skillsMust have a passion for learning new technology and developing innovative solutions

    Minimum Requirements:

    Bachelor's degree or a combination of industry certifications and/or equivalent related work experienceExcellent verbal and written communication skillsDemonstrated ability to handle a fast-paced environment and the ability to prioritize and complete tasksAbility to think critically to analyze issues and propose solutionsWork well in a team environment; willingness to collaborate to find optimal business solutionsAt Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them.

    Inclusion is an integral part of how we leverage that uniqueness into our Company.

    Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.

    Salary RangePlacement within this compensation range will be determined by the candidate's knowledge, experience and skills.$55, $92,240.00#J-18808-Ljbffr
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