Service staff - Rodeo, CA, United States - Oceanic Ventures

Oceanic Ventures

Verified Company

Rodeo, CA, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Your Responsibilities:

Welcoming
You are the first person our members see and hear on the phone. You greet our members, take in trial trainings, and pass on appointments to your trainer colleagues. You are also responsible for the organized check-in process.

You are the Control Center
You schedule appointments with our existing members and prospects. You provide members with information about their membership and operate the membership software. You handle complaints and change requests and are in contact with the administration when needed.

In short:
you are the point of contact in the studio.

Being an All-Rounder
The work in customer service is diverse and varied

Other tasks include:

Telephone service
Preparation and sale of drinks
Sales of additional products
General cleaning work at the counter and in the changing rooms
Daily closing of the cash register

Your Profile:

You Prefer Solutions over Problems

You don't dwell on problems for long, but act in a solution-oriented manner - even with complaints or more complex inquiries.

You are Open-minded/You are a Service Provider
You are communicative and always have an open ear for your members. You are courteous and create a friendly environment where your members enjoy coming to train.

You are an Improvisation Talent/You are Creative
Someone spontaneously brought a friend for a trial training? No problem for you. You also handle unexpected situations skillfully and keep the big picture in mind.

**You Take Initiative