Account Management, Assistant Vice President - Palmer, TN, United States - Skyline Solutions

Skyline Solutions
Skyline Solutions
Verified Company
Palmer, TN, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Who we are looking for

We are currently seeking an experienced employee for the Client & Depository Service department in Frankfurt to manage both fund assets and associated control tasks, as well as act as a client service contact for our customers and investors.


What you will be responsible for

As a Client Service employee, you will:

  • act as the central point of contact for assigned clients, ensuring they receive the best possible service across departments
- work closely with clients to understand their needs and preferences
- actively maintain and expand client relationships in collaboration with other departments
- act as a liaison between clients and departments, facilitating communication and resolving any issues
- identify and escalate service or quality issues, and coordinate with internal teams to find solutions
- identify and initiate opportunities for standardization and digitalization
- ensure compliance with contractual agreements, such as service contracts
- independently prepare, moderate, and follow up on regular client meetings
- regularly review and ensure the overall quality of service and performance, as well as adherence to internal and external KPIs
- support project work and business analysis as part of requirements management
- act as a point of contact and coordinator for internal and external inquiries
- participate in local and international projects, and potentially lead them
- support and represent segment leaders when needed


What we value
These skills will help you succeed in this position:

  • quick comprehension and ability to describe and visualize complex issues
- strong communication and negotiation skills, efficient work style,
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