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    Computer Support Specialist I - Oklahoma City, OK, United States - Paycom Payroll Llc

    Paycom Payroll Llc
    Paycom Payroll Llc Oklahoma City, OK, United States

    2 weeks ago

    Default job background
    Full time
    Description
    The Paycom Specialist is responsible for providing world-class service and support to clients. Manage and build relationships with assigned book of long-term clients via phone and e-mail
    Investigate, troubleshoot and resolve a high volume of more routine/standard client inquiries received through both phone and e-mail while anticipating additional questions and needs
    Uses basic knowledge of job procedures and Paycom system best practices to solve routine problems that may at times require interpretation or analysis to understand
    Provide proactive service and consultation to maximize client employee usage and overall system utilization
    Receives instruction, guidance and direction from more senior level specialists
    Coordinate with internal departments and more senior level specialists as needed to resolve client projects. Enter relevant information into the CRM system after each contact to ensure quality data to enable effective client retention
    Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate
    Ensure payrolls for all assigned accounts are processed with 100% accuracy
    Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clients


    Shift Options:
    Bachelor's Degree
    Some experience troubleshooting more routine/standard client accounts/inquiries utilizing problem-solving and analytical skills under moderate supervision
    Basic professional customer service experience
    Knowledge of basic auditing and reconciliation

    Experience utilizing excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.

    Strong relationship building ability
    Professional communication through phone, email, and in person
    Computer skills in Windows and MS office and the ability to easily learn new applications.
    Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.
    Self-motivated to complete assigned tasks and projects on time
    Ability to maintain organization of multiple tasks and projects
    Willingness to work overtime and additional hours outside normal shift. Working some weekends will be required to meet team and department goals.

    Customer Focus:
    Builds strong customer relationships and delivers customer-centric solutions
    Builds partnerships and works collaboratively with others to meet shared objectives
    Adapts approach and demeanor in real time to match the shifting demands of different situations

    Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws.

    This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

    The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures.

    To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.

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