- Bachelor's degree in a relevant field is preferred.
- Proven experience as Call Center Manager, or similar experience.
- Experience in Customer Service is required.
- Experience managing a team of professionals.
- Financial planning and budget management experience preferred.
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Traffic Management Center Operator
1 day ago
M&J Engineering New Hyde Park, United StatesOverview: · M&J Engineering, P.C. (M&J) is a leader in construction management and inspection, civil, ITS, mechanical, electrical, wastewater, water supply, tunnel, airport, port, marine/coastal, and environmental engineering, and design-build services for both new infrastructur ...
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Center Manager
1 week ago
Huntington Learning Center Bronx, United StatesSince 1977, Huntington has been positively impacting and changing the lives of children Huntington is the leader in the tutoring and test prep industry and our success is directly attributed to our highly acclaimed instructional programs and the amazing teams of devoted professio ...
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Care Center Manager
2 days ago
Dignity Memorial® Providers Forest Hills, United StatesJob Description · Job DescriptionJob Description Summary · Manage the daily operations of a single Care Center location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined ...
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Center Manager
3 weeks ago
Community Healthcare Network Brooklyn, United StatesCommunity Healthcare Network is seeking for a Center Manager who under general supervision of the Practice Administrator, provides the supervisory and administrative functions to ensure a smoothly functioning clinic and effective patient relations. J Manager, Management, Healthca ...
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Center Manager
1 week ago
The Ladders New York, United StatesHairClub is looking for a Center Manager to lead all operations in our Center in order to ensure success in terms of sales, member experience, profitability, efficiency, and safety. As a Center Manager, you will be responsible for hiring, training, and managing Center talent and ...
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Center Manager
3 weeks ago
Community Healthcare Network New York, United StatesUnder general supervision of the Center Director, provides the supervisory and administrative functions to ensure a smoothly functioning clinic and effective patient relations. DUTIES AND RESPONSIBILITES: Essential Functions: Performs all necessary s Manager, Management, Healthca ...
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StateJobsNY Queens Village, United StatesCurrent certification by the American Health Information Management Association (AHIMA) as a Registered Health Information Administrator (RHIA) or as a Registered Health Information Technician (RHIT). · Duties Description As a Health Information Management Technician 1, you would ...
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Distribution Center Manager
3 days ago
Private Organization Glen Cove, United StatesJob Description · Job DescriptionBenefits:Dental insurance · Health insurance · A pharmaceutical distributor is seeking a highly motivated and meticulous manager to oversee the day-to-day operations of their distribution center. The Distribution Center Manager will be responsible ...
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Distribution Center Manager
4 days ago
Private Organization Glen Cove, United StatesJob Description · Job DescriptionA pharmaceutical distributor is seeking a highly motivated and meticulous manager to oversee the day-to-day operations of their distribution center. The Distribution Center Manager will be responsible for the overall management and coordination of ...
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Distribution Center Manager
1 day ago
Private Organization Glen Cove, United StatesJob Description · Job Description · Benefits: · Dental insurance · Health insurance · A pharmaceutical distributor is seeking a highly motivated and meticulous manager to oversee the day-to-day operations of their distribution center. The Distribution Center Manager will be re ...
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Data Center Manager
2 days ago
DigitalOcean New York, United StatesWhat You'll Be Doing:Manage upwards of 5 individuals, observe data center engineers' performance and provide actionable feedback · Hire, coach and develop a team of data center engineers to meet objectives · Ensure that data center priorities align with global data center strateg ...
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Manager, Emergency Center
2 weeks ago
Regions Hospital Hudson, United StatesThe Emergency Center and Infusion Center Manager assumes 24-hour responsibility for the Emergency Center and outpatient Infusion Center. This individual will perform the role of nurse leader in providing safe, and quality care to all patients in the unitby assessing, planning, im ...
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Production Center Manager
3 days ago
New York University New York, United StatesPosition Summary · Manage day-to-day operations of Production Center for Tisch School of the Arts: develop and implement operational and creative policies and practices to ensure student production run smoothly and successfully and that the safety and security of faculty, studen ...
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Site / Center Manager (816040)
14 hours ago
Equus Forest Hills, United StatesJob Description · Job DescriptionCompany Description · We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workfor ...
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Plasma Center Assistant Manager
1 week ago
Takeda The Bronx, United States Full timeDescription · About BioLife Plasma Services · Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opp ...
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Nexus Innovations Coney Island, United StatesDeputy Management of the Three-Group Kindergarten · City of Dachau · The city of Dachau, with a population of approximately residents, located in the S-Bahn area of the state capital Munich, is looking to fill the following position as soon as possible: · Deputy Management · of t ...
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Data Center Manager
1 week ago
DigitalOcean New York, United StatesDo you ever wonder what happens inside the cloud? · DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups ...
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Call Center Manager
6 days ago
Shady Grove Fertility Little Ferry, United StatesEnjoy what you do while contributing to a company that makes a difference in people's lives. US Fertility is a network of premier fertility centers, including Shady Grove Fertility, one of the largest fertility centers in the United States. At US Fertility, we continually seek ex ...
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Manager - Learning Center
1 week ago
Sylvan Learning Fair Lawn, United StatesJob Summary · Being a Learning Center Manager at a Sylvan Learning Center means you're the catalyst for families to discover that Sylvan is the best option when it comes to supplemental education. You will meet with families to help provide the right educational solution for the ...
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Data Center Manager
6 days ago
The Brooklyn Hospital Center New York, United StatesJob Description · Job DescriptionThe Brooklyn Hospital Center is looking for a dynamic, energetic data center manager. · What you'll be doing: · The Senior Network & Data Center Operations Manager provides supervision, engineering, operational support and problem resolution for s ...
Call Center Manager - New Hyde Park, United States - Integrated Medical Professionals, PLLC
Description
Job Type
Full-time
Description
Integrated Medical Professionals, PLLC (IMP) is the largest multi-specialty urology focused practice in the country. Our doctors and staff are committed to providing the highest level of quality medical services available. Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.
This position is responsible for leadership and management of the performance of all Call Center teams, both Patient Service Representatives and LPNs, totaling about 35-40 staff members. They must ensure that the hiring, training, and ongoing performance management is effective and will ensure that all KPIs are met. They should also be looking for continued improvements in efficiency and effectiveness.
Responsibilities include but are not limited to:
•Lead all teams within the Call Center, ensuring that KPIs are achieved daily.
•Maximize productivity of resources, both technology and people.
•Conduct 1-2-1s with Team Lead(s), reviewing performance improvement plans of each agent.
•Analyze call center data, prepare reports for senior management, and make recommendations on improvements for efficiency and patient care.
•Hire, onboard and train all Call Center agents and Team Leads.
•Track and manage all budget and expense planning.
•Work with other management team members to create Call Center objectives.
•Develop presentations and activities to motivate and educate call center staff.
•Conduct regular call calibration sessions to ensure a quality patient experience is understood and reinforced.
•Conduct annual performance reviews of Team Leaders and Agents. Team Leaders will participate in annual evaluations.
•Provide coaching and assistance to Team Lead and to Agents to ensure customer service and efficiency targets are met.
Benefits
•Comprehensive medical
•Dental
•Vision
•401K
•Paid time off
Requirements
•Demonstrated ability to use performance management principles to achieve strong results.
•Solid understanding of budget and reporting analytics.
•Business management and analysis expertise
•Excellent leadership and communication skill
•Strong coaching, development and listening skills.
•Energetic and motivational skills
•Strong creative thinker
•Great interpersonal skills that will help with giving constructive feedback.
Call Center Manager professionals in New Hyde Park
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Max Manoni
I am a business person and Volunteer firefighter