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service coordinator
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Service Coordinator
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Service Coordinator
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Service Coordinator
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Service Coordinator
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Customer Service Coordinator
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Client Services Coordinator - Beverly Hills, United States - The Ladder Method Inc.
Description
Job Description Job Description Please do not contact the Ladder Method office.Your application will be reviewed and we will let you know if we are moving you forward in the process.
Thank you.The Ladder Method is not your average education company.
We have become known as a learning company with a large social media following that extends beyond our local Los Angeles and New York offices to national and global families.
Our focus is on establishing long term learning strategies with our young clients, seeing them grow as students as we inspire them to invest in themselves.
Since our founding, we have provided concierge-style, one-on-one learning and academic coaching to the best and brightest families in the Los Angeles area.
Our company is one of the fastest growing, entrepreneurial education companies, and we are seeking a rockstar full-time Client Services Coordinator to help our CEO and founder with our West Hollywood, CA office.
This is a hybrid, work from home and in the office, position. This person will coordinate the Client experience and you will be the face of this company to our families.The ideal candidate will be able to balance priorities and manage multiple, time-sensitive tasks with little supervision and without getting ruffled as we are a fast-paced company.
If you are passionate about operational duties and take pride in helping clients, this is the job for youPlease include your resume and a cover letter or you will not be considered.
Responsibilities:
Walk clients through the enrollment & admissions processManage Phone ReceptionFind new resources and avenues to increase student enrollmentMonitor multiple email inboxesManage enrollment of new clientsReview services with existing clientsManage scheduling with our existing clienteleInterface with education team to determine best options for clienteleAssign coaches to familiesProject manage the placement of all new academic and executive functioning coaches, continuing to maintain relationships with clientsMeet with other educators at schools to increase enrollment opportunitiesSupport CEO/Founder with administrative duties, office management, and correspondenceResolve any client questionsSupport CEO in Data Entry regarding clients / studentsQualifications:Sales/working with clients on the phone is a mustEnrollment, admissions, executive assistant experience is a plusBA/BS degree requiredA people personProblem solverExperience in educational or childcare setting a plusStrong social emotional skills: compassionate and an excellent listenerAble to respond to various personality types, can calm clients' nervesAbility to shine in both interpersonal interactions as well as administrative tasksA near-obsession with detailsValues work/life balanceDedication to providing outstanding customer service and remaining professional in any situationQuick learner with a knack for balancing multiple tasks and changing prioritiesPositive personalityComfortable with both a team environment and self-directionComputer savvy; up to speed with the latest in digital technologyAccustomed to working with confidential informationMindbody and Hubspot experience a plusBenefits:401(k)
Dental insuranceDisability insuranceHealth insurancePaid time offVision insuranceSchedule:
Full TimeMonday to Friday9:00am - 5:00pm PST Monday-Thursday10:00am - 4:00pm PST FridayAbility to commute/relocate:Los Angeles, CA. Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Admissions: 1 year (Preferred)
Executive Assistant: 1 year (Preferred)
Sales :1 year (Required)E04JI8007o8l406l7n6#J-18808-Ljbffr
