Telephone Customer Service - Elverta, CA, United States - Emerald Enterprises
Description
'In tune with our customers, our approximately 2,700 employees at our contact center locations in Osnabrück, Bremen, Dortmund, Bochum, Recklinghausen, and Bottrop, which have been owner-managed since 1999, are committed to providing excellent service. We not only find the right tone for companies such as Vodafone, EWE, and Vorwerk, but also maintain a close relationship with our employees. Our awards as a top employer and for top service in Germany ensure strong and long-lasting connections.Your responsibilities:
- Expertly answer all customer inquiries received by phone or in writing, including through social media channels
- Handle customer requests from start to finish (order acceptance, telephone product consultation, checking product availability)
- Independently handle complaints and grievances, as well as crisis monitoring
- Record and maintain customer master data
- Research, review, and document all inquiries in relevant database systems
Your profile:
- Strong communication and writing skills
- Ability to provide customeroriented solutions and a high level of service and quality
- Good understanding of business principles
- Excellent computer skills, including proficiency in office management
- Willingness to work flexible hours, including shifts and weekends
Your salary:
In sales, you will receive
12 Euros/hour plus bonuses (an additional average of 2.50 Euros/hour), totaling
2,100 to 2,800 Euros/month or more
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