Am F&b Server - Baltimore, United States - The Ivy Hotel

The Ivy Hotel

Verified Company

Baltimore, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Ivy Hotel, a member of the prestigious Relais & Chateaux organization, is the perfect place to grow.

Working alongside people at the top of their professions, you accrue an understanding of hospitality and cuisine that could never be found in a book or a seminar.

It's an extraordinary opportunity to build your skills and your career by learning from the best, which is why we look for people with drive, creativity and ambition.

As your career develops, we will constantly open new doors for you - both within The Ivy and within the global Relais & Chateaux family of hotels.

The Relais & Chateaux experience is a hallmark of service excellence that is recognized around the world.

Located in the historic Mount Vernon neighborhood of Baltimore, The Ivy is easily accessible by car or bus, and is close to many of the city's museums and activities.

We offer generous benefits, with plenty of time off to explore the area - or even expand your knowledge. Join us for your next adventure, where friendships are forged and acquired skills last a lifetime.

At The Ivy, a F&B Server is a key position: challenging, rewarding and very important.

Servers are in many ways the face of the restaurant, interacting with guests and other hotel departments at the highest level of hospitality, comporting themselves with genuine warmth, courtesy, and professionalism.

Ivy Hotel F&B Servers have extensive knowledge of all menu items, ingredients, and methods of preparation; and are responsible for coordinating with hotel and restaurant staff to provide a dining experience that exceeds guest expectations.

We offer:

The most gorgeous working environment imaginable
Great health and dental insurance
Disability and life insurance options
Hospitality perks
Free, highquality meal when working
Subsidized learning opportunities if you take a class that will help you do your job at The Ivy, we will pay for it
Paid vacations and holidays
Retirement savings plan
Supportive staff culture
Extensive career advancement opportunities

This is the job for you if:

You love to provide personalized hospitality and to create a heartfelt sense of welcome and community
You enjoy working as part of a closeknit team
You know (or want to know) Baltimore inside out And you love to offer advice and direction on what to do, where to go, and how to get there
You think of repeat guests as members of the Ivy family
You are interested in fine dining and the luxury hospitality business
You use your imagination to provide moments of magic for guests. What would knock their socks off?
You are flexible, quickthinking and able to multitask
You have high standards of personal grooming
You are discreet
You have integrity

JOB DUTIES

Ensure proper setup of all service areas
Maintain a working knowledge of the menu(s) and ingredients, be fully conversant with food and beverage options offered in the mansion, and provide explanations as requested
Maintain an enjoyable dining experience: delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
Enter all orders into the POS
Be responsible for the running of your station, private function, or room service
Ensure that company policies, vision statement, and departmental objectives are followed at all times
Obtain feedback from guests to improve service and pass it on to management
Greet all guests and owners by appropriate title and last name
Contribute to the formulation and review of risk assessment for the work areas
Take responsibility for monitoring and reporting any health and safety issues to management
Employ safe practices, act as a role model, and provide guidance to staff to ensure that their safety and that of guests is protected
Be fully aware of the hotel's fire and safety procedures and health and safety regulations
Liaise with managers to ensure tight stock control and budgeted margins are achieved
Communicate with management to ensure products, supplies, and equipment are ready and available for the execution of service
Ensure all appliances, fixtures, and fittings are safe and work in accordance with health & safety regulations, and report any faults to management
Assist with special events as needed
Report for duty on time and in full uniform, according to appearance and grooming standards

PHYSICAL REQUIREMENTS

Walking, bending, kneeling, lifting, climbing and carrying
Ability to transport objects such as highchairs, bins, glass racks and other restaurant/hotel equipment and lift up to 50 pounds. Hot liquids in large containers must be carefully transported
Fastpaced mobility for long periods of time
Close vision, color vision and the ability to adjust focus
Ability to tolerate heat from proximity to stoves and burners
Ability to safely use knives, slicers, mixers, etc.
The kitchen floor may be slippery and wet
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