A Service Desk Analyst is a professional who provides technical support and assistance to users of a particular service or product. They are responsible for troubleshooting and resolving issues, as well as providing guidance and advice to customers - Outlook, United States - Skyline Solutions

Skyline Solutions
Skyline Solutions
Verified Company
Outlook, United States

3 weeks ago

Meredith Sinclair

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Meredith Sinclair

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Description

Job-ID: req2444

Your task at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,200 employees throughout Europe share a common passion: to give their best for our customers in more than 50 European countries every day. Just as our slogan says: You drive, we care. Become part of our diverse, dedicated, and unique team.

What to expect

  • You will handle inquiries, disruptions, and requirements by phone and email (1st level support) and independently find solutions in initial contact with users.
  • You will initiate immediate measures and more complex disruptions with appropriate pre-qualification to downstream support units.
  • Ensuring the availability of the service desk during service hours is part of your responsibilities.
  • Outside of service hours, you will take turns with your colleagues to participate in (holiday) on-call duty.
  • You will create and maintain documentation and solution descriptions for standard requirements.

What sets you apart

  • You have a degree in IT (e.g. IT specialist).
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