Director of Operations - San Diego, United States - San Diego American Indian Health Center

Description

Job Description

Job Description Salary:
$130,000 - $140,000

MUST HAVE FQHC EXPERIENCE

Do you thrive in environments where your work makes a real impact? San Diego American Indian Health Center (SDAIHC), a Federally Qualified Health Center (FQHC), is seeking passionate individuals to join a team of healthcare professionals making a difference for local underserved communities.

More Than Just a Job:
Join an organization providing 45 years of healthcare services to San Diego, accredited by AAAHC, AHA, CHQR, CARF International, and
Be part of a workplace where you will shape the future of community
Make a difference every day with patient-centered care for diverse
Reach your career goals with various opportunities for professional
Enjoy competitive compensation, great benefits, and supportive work-life balance.

About


SDAIHC:

San Diego American Indian Health Center is a 501(c)(3) nonprofit organization providing comprehensive medical, dental, behavioral health, and community wellness services.

Initially established to serve Urban American Indians, we've expanded our reach to people of all backgrounds.

We're currently undergoing exciting new expansions, including a $35 million campaign to construct a modern community health center and a partnership with the County of San Diego's Refugee Health Assessment Program to address the health concerns of newly arrived refugees.

These upcoming developments have created new job opportunities at our organization, and we need your expertise to shape the future of community health.

Summary:

Under the supervision of the Chief Executive Officer, the Director of Operations is responsible for overseeing the daily operations of San Diego American Indian Health Center (SDAIHC).

The Director of Operations under the direction of the CEO, will collaborate with the leadership team to develop and implement operational strategies, ensure efficient and effective delivery of healthcare services, and drive organizational growth and sustainability.

This role involves developing and ensuring compliance with performance standards, policies, and procedures, and acting as a liaison with community agencies and institutions.

Additionally, the Director of Ope4rations will oversee various components and processes of PCMH, AAAHC, CARF, HRSA and other government agencies requirements.

Must be able to demonstrate knowledge and skills necessary to perform all job-related activities as outlined below.


Essential Duties and Responsibilities:

Operational Leadership:
Oversee day-to day operations, ensuring alignment with the organization's strategic goals.
Participates in the development and implementation of the mission and values of the organization, including the delivery of high quality, patient focused
Resolve problems related to staffing in collaboration with HR, utilization of facilities, equipment, and other operating issues.

Operational Leadership:
continue

Plans, designs, implements, and maintains a quality improvement program including educating staff about QI systems and requirements.
Meets with internal and external audiences to identify and problem solve QI issues.
Monitors practice efforts to ensure compliance with internal and external QI standards. Reviews medical records and other documentation to ensure quality care.
Possesses knowledge of clinical quality principles, practices, methods, and tools, including computer applications related to QI.

Possesses skills in effective education and facilitation of quality improvement efforts by demonstrating up-to-date knowledge and expertise in care transformation and quality improvement.

Exhibits demonstrable skills in the application of analytical methods and statistical software by developing appropriate reports.
Possesses the ability to analyze QI data and identify trends and corrective actions.
Coordinates tracking and reporting of clinical outcomes and follows-up of corrective action plans.
Coordinates monthly QI Meetings, including meeting minutes and annual QI Board reporting.
Reviews QI tools and surveys and provides technical assistance to staff.
Ensures Meaningful Use requirements are being met across all clinic sites.
Advises clinic leadership on Meaningful Use requirements and Electronic Health Record (EHR) optimization.

Plans, develops, and implements necessary workflows to ensure meaningful use requirements are met and EHR use is efficient and optimal.

Leads efforts to assist primary care practice in maximizing use of available health information technology resources to achieve improved patient outcomes and increase efficiency.

Works with clinic management team to develop and implement practice workflow redesigns.
Assists in the review or development of appropriate policies and procedures.
Provides guidance in the development of systems or tools to improve key, quality, or outcome metrics.
Facilitates staff through performance and/or QI project cycles, including team building, project planning, workflow redesign, and implementation.
Establishes and manages an evaluation plan to measure operational performance and transformation activities.
Coaches and trains clinic leadership on effective design and implementation strategies, to sustain quality improvement.
Supports necessary changes to clinic operations to enhance clinical performance payments from third party payers.

Responsible for learning and ensuring compliance with any additional or new patient centered medical home requirements, and/or clinical quality measures.

Supervise safety and emergency preparedness
Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
Monitor and evaluate the performance of various departments, providing guidance and support to leadership.
Maintain an active staff training
Ensure facility and vehicle licensure, insurance, and vehicle maintenance.
Evaluate management staff under direct
Attend meetings as required and participate on committees as
Maintain control systems to ensure that all records are complete, accurate and
Investigate, resolve, and report patient, provider, or staff complaints (in collaboration with HR).
Prepare reports, work plans, applications, and correspondence as
Research, develop and implement clinical and community programs that promote Individual, family and community health as
Participates in the evolution and refinement of the quality improvement
Other related duties and tasks as


Strategic Planning:

Under the direction of the CEO, and in collaboration with the leadership team, develop and execute the organization's strategic plan.

Identify Opportunities for growth and improvement and develop strategies to capitalize on them.
Lead initiatives to enhance patient care, improve operational efficiency, and optimize resource utilization.


Financial Management:
Develop and manage annual operating budget in collaboration with the CFO.
Monitor financial performance, identify variances, and implement corrective actions as needed.
Ensure compliance with financial policies, procedures, and regulations.


Quality and Compliance:
Ensure that all operations comply with regulatory requirements and industry standards.
Implement and monitor quality improvement initiatives to enhance patient care and service delivery.
Oversee risk management and patient safety programs.


Stakeholder Engagement:
Build and maintain strong relationships with key stakeholders, including employees, patients, partners, and the community.
Communicate operational performance and strategic initiatives to the CEO and other stakeholders.


Staff Supervision:
Provide leadership in the development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational
Supervises designated staff/departments including quality, compliance, facilities, and clinic
Provides staff training as necessary and ensures compliance with new employees and annual training
Evaluates staff performance either directly or in collaboration with co-management.
Conducts employee corrective action, provides guidance, and conducts annual

Responsible for ensuring staff compliance with all SDAIHC policies and procedures, and all applicable laws and regulations, including HRSA, HIS, AAAHC, CARF, PCMH, HIPAA and OSHA and other governing agencies.

Leadership and Development:
Demonstrate leadership, coaching and relationship
Manage and develop team through motivation and mentorship.
Ability to manage multiple tasks simultaneously and thrive in a complex environment with multiple
Develop, coach, and retain high-performance team members, empowering them to elevate their levels of responsibility, span of control, and
Work with staff to develop systems to ensure consistent, high-quality project
Envision and develop direction, goals, and priorities for teams.



Qualifications:
Minimum

Qualifications:
Master's degree in healthcare administration, Business Administration, or a related field.
Requires 7-10 years in healthcare management, with at least 5 years in a senior leadership role.
Experience in FQHC.
Strong understanding of healthcare regulations, compliance, and quality standards.
Strong knowledge of management principles and
Proven track record of success in operational leadership, strategic planning, and financial management.


Preferred:
ECW EHR experience.


Special Conditions of Employment:
Current BLS and CPR certification.
Has a clean driving record and insurance as required by the state.
Has reliable transportation.


Knowledge, Skills, and Abilities:
Excellent leadership, communication, and interpersonal skills.
Excellent time management skills.
Demonstrated ability to lead and manage change in a dynamic environment.
Excellent organizational skills and attention to detail.
Ability to maintain confidentiality and meticulous records.
Ability to think strategically and make data driven decisions.
Able to deal effectively with a diversity of individuals.
Ability to establish and maintain cooperative working relationships with all during the course of work.
Able to perform basic mathematical calculations necessary to perform the job function.
Must be reliable and extremely trustworthy.
Demonstrated proficiency in Microsoft Suite or related programs.


Flexibility:
Available for all shifts and, when required, able to work evenings and weekends

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

This description reflects managements' assignment of essential functions.

It does not prescribe or restrict the tasks that may be assigned.

This job description is subject to change at any time.

Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than the above, the San Diego American Indian Health Center, is an equal opportunity employer.

San Diego American Indian Health Center is an Equal Opportunity Employer.

We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation, or belief.

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