Technical Hotline Clerk - Secretary, MD, United States - Sapphire Technologies

Sapphire Technologies

Verified Company

Secretary, MD, United States

2 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Secretary, MD for Technical Hotline (m/f/d) in Hannover

Job ID: 207248

At Vodafone, we work every day towards a better future. For a world that is better connected, more inclusive, and sustainable. Because for us, technology is only as strong as the people who use it. Join us and let's shape the world of tomorrow together.

What to expect:

As a Secretary, MD for Technical Hotline, you actively shape the Vodafone spirit. As a single point of contact for all our internal and external touchpoints, you act as the interface for all central technical areas mobile and fixed network.
You competently answer telephone and written inquiries from our customers about our data products, services, and mobile network.
You quickly understand the operational experience of customers from telephone and written contact, research problem areas, and support their resolution until the end.
You actively involve your superiors when there are major problems or restrictions.
You ensure a quick resolution by effectively recording a technical complaint.

What sets you apart:

A successfully completed vocational training and at least three years of professional experience in endtoend customer support.
Good technical understanding of data products and services and their use in the mobile and fixed network sector.
A systematic, structured, and independent way of working, processoriented thinking, and the willingness to work flexible shifts.
Good English skills in spoken and written (B1 according to