- Position: Field Service Technician (Printers/Scanners/Etc.) $25/hour+
- MUST RESIDE IN/NEAR NEW YORK STATE TO COVER ASSIGNED CLIENTS
- Full-time hourly
- $25/hour+
- Mon-Fri 8:00am-5:00pm +/-
- As a Field Service Technician /Customer Service Engineer (CSE) you will provide service and support for Peak Technologies supported equipment, in a timely manner, including, but not limited to, installations, repair, preventative maintenance, calibration, and sales support.
- Maintain an organized, proactive system of territory management, utilizing current management reports and data provided.
- Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers.
- Continually evaluate and implement efficiency improvements in territory operation.
- Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction.
- Focused on growing the business, treating every service event as a growth or lead generation opportunity.
- Maintain a positive attitude and demeanor, embracing change and influencing peers and team to do the same.
- Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
- Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
- Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
- Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
- Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA's, and resolution status.
- Regularly interact and build strong relationships with internal and external customers.
- Develop a working knowledge of Corporate and Service Department procedures and policies.
- Installs, maintains, and repairs FHE (forms handling equipment)
- Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
- Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serves as a positive role model in creative thinking and in focusing on quality work. Continuous training and self-development to learn Peak Technologies products and applications. Attend management-approved seminars and training sessions as requested.
- Complies with all safety policies, practices, and procedures.
- Performs other duties/special projects as assigned.
- Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
- Associate Degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry.
- Certification in information technology, process improvement, or similar disciplines is desired.
- Operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
- Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Escalates issues discovered while performing required tasks to minimize customer disruptions.
- Prioritizes and handles multiple tasks simultaneously.
- Strong computer skills and phone application skills using Microsoft Windows-based programs are required.
- Self-starter and motivated to perform effectively during times of high demand.
- Ability to work from home with minimal supervision or guidance.
- Must have a valid driver's license and maintain a safe driving record.
- Must be able to lift 50 lbs without limitations or constraints.
- Be able to travel throughout the country.
- Be able to perform in high-pressure environments.
- Critical physical effort consisting of continuously standing, bending, and handling equipment.
- Exposure to limited amounts of noise and paper dust.
- Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally.
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Field Service Technician - Albany, United States - Peak Technologies
Description
Job Details:Position Overview:
About Peak Technologies:
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
