Jobs
>
Albany

    regional service technician I - Albany, United States - Pomeroy

    Pomeroy
    Pomeroy Albany, United States

    1 week ago

    Default job background
    Description

    Job Description

    Pomeroy is seeking a part-time Technician to work as a travel field technician to be on-call to run service tickets as needed for our customers. Will be required to work maximum of 30 hours per week but hours will vary.

    Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.

    Essential Duties & Responsibilities:

    The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

  • Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
  • If assigned a company vehicle it will be the technicians responsibility to maintain the vehicle in a high state of repair and cleanliness, making sure that all maintenance is up to date and completed.
  • In some instance our Technicians are required to work out of their own personal vehicles. In this instance they are required to keep accurate records for mileage re-imbursement. The technician must also keep their vehicle properly maintained which includes cleanliness and regular maintenance intervals. These Technicians are also required to maintain a clean MVR.
  • Must maintain good troubleshooting skills and increase their break-fix knowledge to help the company maintain IT hardware/software support for our customers in a retail/office type environment and assist your fellow technicians in resolving more complex issues or troubleshooting.
  • Follow company guidelines and procedures for maintaining your assigned inventory. The inventory location could be Company Vehicle, Storage Unit or HUB location. This will include confirming all good in-bound parts for replenishment or service calls. Shipping out defective parts in a timely manner. The return of good parts no longer needed through the excess return process. And keeping accurate records of the inventory and location cleanliness.
  • As you will be the front line for our company it is expected of you to have exceptional customer service skills and help us to maintain a very high customer satisfaction level.
  • Pomeroy technicians utilize a Web based ticketing system to run service calls within their assigned zones. It is the responsibility of the technicians to make sure these tickets are maintained and updated daily. This will include properly updating your tickets to reflect the current status for that call as well as writing Correct, Proper and thorough call notes, correct equipment type, serial numbers, return tracking information, parts ordering and parts usage, Call resolutions and others.
  • Regional Service Technicians are performance evaluated on the following criteria:
  • Meeting or exceeding their COT/SLA/RST Utilization goals.
  • Meeting or exceeding Customer Service goals.
  • Meeting or exceeding Inventory management goals
  • Meeting or exceeding Safety goals and procedures.
  • Meeting or exceeding set goals for training requirements and knowledge base.
  • Meeting or exceeding service call management and expectations.
  • Meeting or exceeding Daily admin tasks and procedures
  • Meeting or exceeding company standards for Operating and maintaining the Company vehicle if assigned one.
  • Meeting or exceeding company expectations in operating and reporting practices when utilizing a personal vehicle for work.

    • Supervisory Responsibilities:

  • None

    • Minimum Knowledge, Skills and Abilities required:

  • High School Diploma or equivalent is required.
  • AS/BS Degree in a related Technical field highly desired, but not required.
  • Industry Certifications such as A+, Net+, Server+, or similar are highly desired.
  • Minimum of 2 years Point of Sale repair, Network Equipment repair and PC repair experience highly desired.
  • Minimum 2 years previous experience of Break Fix or Network experience that was performed in a Retail or Office type setting is highly preferred.
  • Must be Safety Oriented and possess excellent Driving Habits and a clean MVR.
  • Must Show good mechanical aptitude and possess the ability to Troubleshoot equipment to a sub-assembly level. You will also be utilized in assisting fellow technicians who may call upon you for support.
  • Prior low voltage experience with voice/data cabling experience preferred.
  • Ability to operate and maintain various tools, media devices and testers used to troubleshoot customer hardware/software issues.
  • Excellent customer service skills required to properly interface with end-user customers. Must show good verbal and written communication skills. Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls.
  • Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA). The ability to work in adverse repair/installation environments and diffuse stressful situations. Must possess the ability to work independently while being a strong team player when needed.
  • Must be physically able to lift and carry up to 50 pounds when needed. Must be able to sit for extensive periods of time while driving. Must also be able climb a ladder up to 15' high when needed. Must be able to operate and work from an aerial work platform when needed. Must be able to pass various certification tests (Weights & Measures, etc)
  • Company provides retail-oriented technology services 24/7/365. This position requires our technicians to be willing and available to work evenings, weekends, and holidays and be on-call to support all our retail clients.

    • Physical and Mental Demands

    The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions on a daily basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands
    While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment and tools; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs and ladders. Specific vision abilities required by this job include close vision and the ability to adjust focus and work in some low light areas.

    Mental Demands
    While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients, Vendors and management. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

    General office environment

    Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within a retail or office environment, with standard office and retail equipment available.

    Position Type

    Reg. Part Time Non-Benefitted

    Hiring in the following location(s):

    Albany, NY

    Scheduled Work Days

    M-F or as decided by direct manager

    Scheduled Work Hours

    8am-5pm ET or as decided by direct manager
  • NightRider Janitorial Services, LLC

    Building Service Technician

    13 hours ago

    NightRider Janitorial Services, LLC Albany, United States

    We are currently looking for a FT Building Service Tech. · Monday-Friday 8am-4pm · Job includes: Window Cleaning, Pressure washing, Carpet and Floor Cleaning, Commercial Cleaning and Maintenance. · Submit your resume today. If we think you are a good fit we will contact you withi ...

  • NightRider Janitorial Services, LLC

    Building Service Technician

    1 day ago

    NightRider Janitorial Services, LLC Albany, United States

    We are currently looking for a FT Building Service Tech. · Monday-Friday 8am-4pm · Job includes: Window Cleaning, Pressure washing, Carpet and Floor Cleaning, Commercial Cleaning and Maintenance. · Submit your resume today. If we think you are a good fit we will contact you withi ...

  • Emerge

    Field Service Technician

    2 days ago

    Emerge Albany, United States

    HOT NEW OPPORTUNITY · We are hiring for a new opportunity for a technology company with a public safety mission. Through relentless innovation and discovery, they are strengthening trust, safety and transparency across the student transportation space and making the trip to and f ...

  • Infinity Ventures

    Service technician

    1 week ago

    Infinity Ventures Westmere, United States

    Service Technician (M/F/D) · Location: Bremen · Type of Employment: Full-time · Working Hours: 40 hours per week · About KPS Prüfservice · KPS Prüfservice is one of the leading companies nationwide in the field of electrical equipment testing. Our focus is on testing movable equi ...

  • Sapphire Enterprises

    Automotive mechatronics technician/automotive service technician

    1 week ago

    Sapphire Enterprises Roessleville, United States

    Join our over 30-year-old traditional company with a strong focus on the future and a constant desire for improvement, change, and progress. · Our car dealership group, Olympic Auto GmbH, is on a growth path and includes 7 locations in Schleswig-Holstein with the brands Nissan, M ...

  • Midas KENTCO

    General Service Technician

    1 day ago

    Midas KENTCO Latham, United States OTHER

    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. · We are looking for general service technicians ...

  • Keeler Motor Car Company

    Mini Service Technician

    1 day ago

    Keeler Motor Car Company Latham, United States

    **MINI Service Technician** · Come join our team, we are the capital regions top luxury dealer. We sell and service leading edge internal combustion and battery electric vehicles. The automotive industry is undergoing an exciting transformation and this is a great time to begin a ...

  • Lacuna Pool Services, Inc.

    Pool Service Technician

    5 days ago

    Lacuna Pool Services, Inc. Latham, United States

    Position is for a swimming pool tech/laborer · Duties will include swimming pool service, repair, opening, and closings. · Experience is preferred, but not required. · Starting pay negotiable for experienced applicants. · Applicant must be able to lift 50+ pounds, and have reliab ...

  • Lacuna Pool Services, Inc.

    Pool Service Technician

    13 hours ago

    Lacuna Pool Services, Inc. Latham, United States

    Position is for a swimming pool tech/laborer · Duties will include swimming pool cleaning, service, repair, opening, and closings. · Experience is preferred and starting pay is negotiable for experienced applicants. · Applicant must be able to lift 50+ pounds, and have reliable t ...

  • JOHN RAY & SONS

    Service Technician Technician

    2 minutes ago

    JOHN RAY & SONS Troy, NY, United States Full time

    We are a leading home services provider and due to our continued growth we are looking for highly skilled individuals to serve as Propane Service Technicians. You will provide our customers with expert service for their home heating systems and equipment. · In this role, you wil ...

  • Career Start

    Service Technician

    4 days ago

    Career Start Albany, United States

    Career Start is currently seeking a Service Technician in Albany, NY. To be considered for the position, preferred candidates will have a strong mechanical background and experience working in an industrial service environment previously. The Service Technician will be responsibl ...

  • Dobbs Equipment

    Service Technician

    1 week ago

    Dobbs Equipment Albany, United States

    Job Title: Service Technician – (Shop) · Reports To: Service Manager · Department: Service, Non-Exempt · Location: Albany · Summary of Primary Functions: · Dobbs Equipment is seeking an experienced Service Technician. Technicians are responsible for the repair, diagnosis, overha ...

  • Hobart Service

    Service Technician

    5 days ago

    Hobart Service Albany, United States Full time

    Service TechnicianAlbany, GA · Full-time · FLSA Status: Non-Exempt · Company Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associate ...

  • Raymond Corporation

    Forklift Service Technician

    5 days ago

    Raymond Corporation Albany, United States

    We are seeking a Field Service Technician to join our Service Team Our technicians are a big reason why we have such an outstanding reputation in the material handling industry. Along with expertly servicing lift trucks our technicians are often the Service Technician, Technician ...

  • Stellar Innovations

    Electrician / Electronics Technician as Customer Service Technician (male/female/diverse)

    6 days ago

    Stellar Innovations Rensselaer, United States

    As an electrician at SPIE Lück, you have the opportunity to shape our projects of the future. As part of a well-coordinated team, YOU will be the technical expert on our construction sites in the field of electrical engineering. · APCT1_EN · ...

  • Stark Tech

    Generator Service Technician

    6 days ago

    Stark Tech Albany, United States

    We are seeking an experienced Generator Service Technician to join our Albany, NY team. If you have the ability to listen, communicate, and troubleshoot generators we want to talk to you. · How are you successful in this role? · You should be able to repair generators, respond to ...

  • Matheson Tri-Gas, Inc.

    Cryogenic Service Technician

    1 week ago

    Matheson Tri-Gas, Inc. Albany, United States

    Seeking a Customer Service Installation Technician who will be responsible for safely constructing all types of liquid and/or gaseous cryogenic supply systems. The tech must professionally interact with project manager, sales, customers, contractors, engineers and inspectors rega ...

  • StarkTech LLC Defunct

    HVAC Service Technician

    6 days ago

    StarkTech LLC Defunct Albany, United States

    The Field Service Technician reports to the Service Manager and is an hourly, full-time position. S/he is a member of the RLKS Field Service team, whose responsibility is to ensure all customer requests are identified and addressed in a prompt, accurate, and professional manner w ...

  • StarkTech LLC Defunct

    Generator Service Technician

    1 week ago

    StarkTech LLC Defunct Albany, United States

    We are seeking an experienced Generator Service Technician to join our Albany, NY team. If you have the ability to listen, communicate, and troubleshoot generators we want to talk to you.How are you successful in this role?You should be able to repair generators, respond to emerg ...

  • Contractors Sales

    Field Service Technician

    1 week ago

    Contractors Sales Albany, United States

    Job Description · Job DescriptionField Service Technician - Heavy Construction Equipment · Contractors Sales Company, Inc. is growing We're the Capital District's premier heavy construction equipment dealership - headquartered in Albany, NY, in business for over 100 years and see ...