Ent Surgery Scheduler - Webster, United States - Allergy & Ent Assoc

Allergy & Ent Assoc

Verified Company

Webster, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Allergy & ENT Associates is looking for a Surgery Scheduler at our office in Clearlake

What are we about?

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions

Our mission is simple:
to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

Address:

561 West Medical Center Boulevard, Suite G
Webster, Texas 77598

Hours:

Monday
8:30am 5:30pm
Tuesday
8:00am 4:40pm
Wednesday
8:00am 4:40pm
Thursday
9:30am 6:40pm
Friday
7:00am 2:30pm
Saturday
Closed

Benefits:

Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short
- & Long-Term Disabi

Position Summary

Essential Duties & Responsibilities

Schedules office, ASC and hospital based medical procedures/surgeries for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code. Must ensure provide time is utilized to maximum efficiency.
Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital based procedures, including scheduling with contracted anesthesia groups if inhouse.
Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care services
Confirms patient's insurance information and obtains prior authorization. Understands medical necessity criteria and able to communicate with precert departments. Precert request or predetermination via electronic submission or as per payer preference.
Collects patient's estimated OOP prior to surgery.
Enters notes/special instructions needed for scheduling in the electronic medical record.
Completes accurate documentation of all conversations with patients regarding procedure/surgery
Provides accurate, detailed information to patients regarding scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
Works with office locations to coordinate surgeon's schedule and ensure all preop procedures are completed, including surgical chart/packet.
Dedicated to handling referrals for all 16 clinics
Referrals are addressed within 3 business hours
Call patients, handle insurance authorizations, schedule appointments, obtain all necessary demographic information, and manage registration updates
Stays in touch with patients to ensure they complete their referrals
When a patient does not want to complete the referral, the referring physician's office is notified to follow up with the patient
Direct patients to providers that are innetwork
Enter referral orders or requests accurately and completely
Identify and prioritize urgent referrals
Manage prerequisite testing and information requests across a specialty
Define appointment types used to schedule referrals
Run EPM reports to selfaudit completed work
Communication results/following up with the referring provider
Inform Director of Business Development of "new referring physicians"
Clear concise professional communication with patients, peers, facilities, etc.
Assists other members of the department as needed.
Other duties as assigned by management

Qualifications

EDUCATION AND EXPERIENCE

High school graduate or equivalent
2 years of related experience preferred; related education can be substituted for experience
Knowledge of health insurance
Knowledge of medical terminology, HMO, PPO, medical insurance industry and general clerical procedures.
Ability to operate a multiline telephone system.
Must be selfdirected and able to work independently
Attention to detail and focus a must
Professional, calm and courteous demeanor
Excellent verbal and written communication skills

COMPUTER SKILLS

Proficient computer skills and 10key by touch
Nextgen EMR a plus

Knowledge, Skills, Abilities
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Safety and Confidentiality

Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.

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Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
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Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
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Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
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Active Listening — Giving full attention to what other people are saying, taking time to understand the points be