Customer Service Representative Online Shop Street Fashion/Fashion - Barnhart, MO, United States - Horizon Group
Description
We are currently seeking Customer Service Representatives (m/f/d) for the Streetfashion/Mode department in Barnhart, MO.Join our team and support us in the following tasks:
Your responsibilities:
- Providing customer service via phone and written communication (e.g. email, live chat, and social media platforms)
- Processing orders and potentially handling final resolutions
- Entering and updating customer data
- Providing individual product advice to customers
- Handling invoice inquiries, payment terms, and installment payments
- Checking order status
- Recording and processing complaints
Your qualifications:
- Serviceoriented mindset
- Excellent written and verbal communication skills in German
- Reliability, attention to detail, and assertiveness
- Commercial understanding and goaloriented work style
- Willingness to work across teams
- High willingness to learn and strong comprehension skills
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