Program Management Specialist-operations - College Park, United States - University of Maryland

University of Maryland

Verified Company

College Park, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Posting Details:

Posting Details
Position Number:

Title:

Program Management Specialist
Functional Title:
Program Management Specialist-Operations
Category Status:
20Nonexempt,Regular
Applicant Search Category:
Staff
University Authorized FTE:
1.000
Unit:
VPA-FMFBO-Customer Response Center
Hiring Range Minimum:
43404
Hiring Range Maximum:
52085
Benefits Summary

Top Benefits and Perks:

Nonexempt Benefits Summary

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation's legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and nonprofit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation's capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Position Summary/Purpose of Position:

Serves as an Operations Specialist (Program Mgt Specialist) 3rd shift for FM's CRC (Customer Response Center)

This includes:

receiving phone calls and dispatching appropriate information regarding routine and emergency requests for building and grounds maintenance and repair, dispatching emergency messages by radio, initiating and preparing maintenance work tasks utilizing FMS (Facilities Management System) and maintaining required logs.

Works with 24-7 operations to dispatch the appropriate personnel for emergencies and following up to make sure they have responded.

Monitors alarms from various systems, including Keltron and CCMS. Delivers exceptional customer service.

Minimum Qualifications:

Education:

Bachelors degree.

Experience:

Two years experience in administrative staff work.

Required Knowledge, Skills, and Abilities:

Elementary knowledge of reference and research methods and techniques used in collecting, compiling, and organizing data and information; of basic methods and techniques used in organizing and conducting studies and analyses or programs, procedures, and organizations; of basic analytical and statistical principles and techniques.
Ability to establish and maintain effective working relationships; to present ideas and information clearly and concisely both orally and in writing; to perform mathematical computations; to present statistical material in chart and graph form.

Other:

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferences:

Preferences:

Elementary knowledge of facility management business practices and skilled use of information and telecommunications systems.
Strong customer service skills with the ability to actively listen and communicate and concisely both verbally and in writing; must have the ability to remain composed as well as empathize with customer in stressful situations.
Ability to gather essential information from the customer by collecting details and posing vital questions to obtain accurate information in order to respond quickly and decisively in timesensitive situations.
Organized, adept at multitasking, and able to establish priorities and pass on information as needed.

Additional Certifications:

N/A
Additional Information:

Job Risks

Not Applicable to This Position
Physical Demands
Posting Date:
05/28/2024
Closing Date:
06/11/2024
Open Until Filled
No
Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identit