Ffsp Program Analyst - San Diego, United States - US Commander, Navy Installations

US Commander, Navy Installations
US Commander, Navy Installations
Verified Company
San Diego, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Duties:


  • Creates and analyzes metric reports showing budget utilization, workflow, total contacts, external referrals, and other business data necessary to monitor, improve, and streamline FFSC program delivery. Creates and monitors tracking systems to ensure staff at NBSD FFSC properly and promptly enter metrics for all customer contacts. Identifies and resolves issues in lack of timely or thorough data entry, employee metrics training, and management oversight to ensure timely and comprehensive metrics. Creates and provides live "in person" and virtual training, as well as selfpaced virtual training, on the Fleet and Family Support Management Information System (FFSMIS). Conducts quality assurance on all programs FFSMIS entries for group programs, 1on1 consults, and information and referral (I&R).
  • Performs analysis of prior year budget trends and assists Director in tracking and management for all cost centers for current year. Makes recommendations to the Director in the development of the annual departmental budgets.
  • Tracks all NBSD FFSP hiring, liaising with appropriate HR Office to ensure all elements of the recruitment process are timely and in compliance with appropriate policy.
  • Creates and tracks all Non-Appropriated Fund Requests (NARs) for personnel actions.
  • Assist NAF staff with travel order process, review travel orders prior to submission and track travel expenditures to ensure correct cost centers were charged.
  • Assists with coordinating travel arrangements for all NBSD FFSP staff members for group training and reservations.
  • Performs ongoing comprehensive analysis of Deployed Resiliency Counselor, Embedded Integrated Prevention Coordinator and SAPR staff travel claims and associated costs for worldwide travel. Provide detailed cost reports for DRC and EIPC program travel to aid in budget forecasting for upcoming years. Identifies key areas where various travelers made similar mistakes in completing travel forms that then had to be corrected. Provides staff training to ensure that staff are completing travel documents correctly and in a timely manner.
  • Conducts employee training on virtual service delivery, conducting virtual workshops, designing curriculum for the virtual environment, and use of virtual tools. Coordinates all elements of the NBSD FFSP virtual service delivery program.
  • Initiates furniture space redesign and furniture ordering when office spaces need to be reconfigured to accommodate expansion of programs and addition of staff at NBSD FFSC.
  • Trains NBSD FFSP staff on certification inspection standards. Supports resolution of certification findings, midcycle inspections, and selfassessments.
  • Participates in strategic planning to set long range goals for the department and provides administrative updates and key recommendations during weekly FFSC Senior Management meetings.
  • Coordinate with IT team on Regionrequired IT related reports, to include Telework tracker, FFSC 2.0 updates and regular Region taskers on pending computer updates
  • Implements regular NBSD FFSC needs assessments, including surveys and focus groups. Trains NRSW FFSP staff on conducting focus groups. Provides recommendations to modify service delivery to meet customer needs and interests. Identifies gaps in service delivery.
  • Monitors, assists, and provides program guidance to FFSC Director on creating digital marketing plans.
  • Monitors centralized registration system for online course registration.
  • Researches and purchases information technology products to enhance virtual delivery.
  • Partners with other NRSW FFR departments to raise customer awareness of NRSW FFSP.
  • Collects, analyzes, and maintains training, education and outreach materials, including listings of services and resources. Creates and organizes online storage cloud for all NBSD materials.
  • Other related duties as assigned.

Requirements:


Conditions of Employment:


  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
  • Must meet federal suitability requirements including successful completion of background investigation and obtain/maintain a Secret Security Clearance (T3).
  • Must provide proof of U.S. Citizenship or U.S. National.

Qualifications:


  • Knowledge and understanding of requirements and operations of FFSP.
  • Knowledge of the needs of military personnel and families.
  • Knowledge of qualitative and quantitative techniques for measuring effectiveness, efficiency, and productivity of assigned programs.
  • Knowledge of personnel policy and practices to handle human resources requirements in a government environment.
  • Understanding of FFSMIS and metrics analysis.
  • Ability to effectively communicate both orally and in writing with all levels of management, staff, and military personnel and their families.
  • Ability to perform various liaison functions and training, coordinate priorities and work with staff at all
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